Retention Specialist
EF Go Ahead Tours
Boston, MA or Denver, CO
Deadline to Apply: April 12, 2024
Start Date: May 1, 2024
For over 30 years, EF Go Ahead Tours has guided adult travelers across the globe via carefully crafted group travel itineraries. Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe the best way to learn about the world is to experience it and every day we come to work hoping to help as many people as possible do just that.
The Opportunity
We are looking for result driven, highly skilled communicators, with advanced organizational skills to help drive retention amongst our future booked travelers. As a Retention Specialist you’ll be helping to drive down the cancellation rate for Go Ahead by proactively owning customer outreach to strategic groups. In this proactive support role, you’ll work to design and implement customer retention strategies to increase loyalty and retain business. In this role you’ll be working directly with customers to create a personalized experience when travelers need it most. Reporting to the Manager of Retention, your responsibilities will include balancing inbound calls, prioritization of strategic call lists, and maintaining follow up communication with travelers in your pipeline with the goal of traveler retention. This role requires excellent influencing skills, customer service, attention to detail, and the ability to work efficiently under pressure. Your nothing is impossible attitude in approaching a challenging situation will make you an ideal member of the Retention team.
Responsibilities
Requirements
Why You’ll Love Working Here: Perks, Benefits and Earning Potential
Work in our downtown Denver office or our North American Headquarters in Cambridge, MA where you’ll enjoy comprehensive professional development, frequent social programming, office-wide sports leagues and our employee-run “EFinity” groups: Black@EF, LGBTQ+@EF, Latinx+@EF, API@EF, Accessiblility@EF, Jewish@EF, Faith@EF, Indigenous@EF, MENA@EF,Parents@EF, and more.
In addition, you can expect:
About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com
At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.