Boston University is seeking customer service–oriented individuals to join the Department of Public Safety, Residence Safety team. In this role, you will interact regularly with students, staff, and guests, serving as a key presence in maintaining a safe and welcoming residential environment by facilitating access control into the dorms on the Charles River Campus.

This is an excellent opportunity to secure a full-time position at the University and access a comprehensive benefits package.

Responsibilities include:

• Monitor access of residents and guests to large residential buildings on campus, enforcing guest and University policies

• Verify guest passes and confiscate misused, damaged, or altered identification.

• Respond to emergencies (fire, medical, security) by notifying appropriate authorities.

• Communicate incidents via phone or radio and complete detailed Incident and Fire Alarm Reports.

• Serve as a front-line representative of the University, providing information and assistance.

• Monitor video systems and report suspicious activity or equipment issues.

• Attend required training sessions and regularly review operational procedures.

Required Skills

• High School Diploma or equivalent.

• Strong communication, writing, and customer service skills

• Ability to remain alert, attentive, and professional in a fast-paced environment.

Preferred Qualifications

• One to three years of experience in a security role or in a public facing/customer service position.

Additional Requirements

• Must be willing to work weekends and overnight shifts. (24/7 Operation)

• Must be willing to work weekends and overnight shifts (24/7 Operation)

Boston University offers a comprehensive benefits package, which includes:

• Health insurance

• Dental insurance

• Retirement plan options

• Tuition remission/education benefits

• Paid holidays

• Paid vacation and sick time

• Paid intersession time off

• Eve and Night shift differential pay (where applicable)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Required Experience

• High School Diploma or equivalent.

• Strong communication, writing, and customer service skills

• Ability to remain alert, attentive, and professional in a fast-paced environment.

Preferred Qualifications

• One to three years of experience in a security role or in a public facing/customer service position.

Additional Requirements

• Must be willing to work weekends and overnight shifts. (24/7 Operation)

• Must be willing to work weekends and overnight shifts (24/7 Operation)

Boston University offers a comprehensive benefits package, which includes:

• Health insurance

• Dental insurance

• Retirement plan options

• Tuition remission/education benefits

• Paid holidays

• Paid vacation and sick time

• Paid intersession time off

• Eve and Night shift differential pay (where applicable)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.