Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 57 schools in NYC a fair shot at reaching his or her potential.

Job Description

The School Operations Workforce Lead is a central role responsible for optimizing the deployment and management of the school-based operations workforce, including Operations Associates (OA), Senior Operations Associates (SOA), Business Operations Managers (BOMs), and temporary workers . This involves strategic workforce planning, ensuring efficient placement and scheduling, maintaining strict compliance with all relevant labor laws, overseeing timekeeping practices, and providing essential training and support to operational leaders. The role is critical for managing labor costs effectively, mitigating legal risks, and supporting efficient school operations following the workforce structure change.

Responsibilities:

• Workforce Planning: Manage headcounts per school based on the established model, analyzing current and future staffing needs for OAs, SOAs, BOMs, and temporary workers.

• Placement Coordination: Drive collaboration between ROMs and Talent Acquisition for efficient and effective candidate placement (training/permanent) across all managed roles.

• Compliance: Ensure adherence to all relevant federal, state (NYS), and local (NYC) labor laws, including FLSA, wage & hour regulations, meal/rest break requirements, and predictive scheduling ordinances. Serve as the SME for operational leaders.

• Time Monitoring: Oversee hourly associate time tracking processes in Workday, ensuring accuracy, adherence to policies, and proper record-keeping.

• Feedback: Provide direct, actionable feedback to ROMs and BOMs regarding compliance issues, timekeeping exceptions, and adherence to workforce procedures, utilizing reports, emails, and meetings.

• Training: Develop and deliver targeted training programs for managers and relevant staff on labor laws, timekeeping procedures, scheduling guidelines, and compliance best practices. (Specific content, audience, frequency, delivery method TBD).

• Reporting & Analysis: Develop, generate, and distribute regular reports and dashboards to key stakeholders (Head of School Operations, ROMs, BOMs, potentially HR/Finance). Reporting topics will include:

  • Headcount levels vs. staffing model/plan

  • Vacancy rates and time-to-fill metrics

  • Compliance trends (timekeeping accuracy, break adherence, overtime patterns)

  • Labor law compliance audit findings and risk areas

  • Overtime usage and related cost implications

  • Status of placement activities and hiring funnel insights

  • Provide ad-hoc analysis and data-driven recommendations on workforce matters as required.

Compensation Range
Annual Salary: $90,000.00 - $100,000.00
Exact compensation may vary based on skills and experience.

Already an employee of Success Academies? Please go to your Okta Dashboard> Workday> Applications> Career to apply via our Internal Careers page.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth. Learn more about our philosophy, benefits, and team at https://jobs.successacademies.org/working-here/ .

Success Academy Charter Schools does not offer employment-based immigration sponsorship.

Our dual mission is to: Build exceptional, world-class public schools that prove children from all backgrounds can succeed in college and life; serve as a catalyst and national model for school reform, and help change public policies that prevent children from having access to opportunity.