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Technical Support Representative

Atlas World Group Inc.

Technical Support Representative

Evansville, IN
Full Time
Paid
  • Responsibilities

    COMPANY INFORMATION

     

    Atlas International is one of the industry leaders in International Freight Forwarding and has been recognized for providing top level relocation satisfaction scores and continuously strive to provide best-in-class service. Atlas International is comprised of companies that deliver transportation and related services globally through a network of quality agents and select service partners. Atlas is distinguished by agent ownership and a shared commitment to help people go new places more easily and more securely. Through a continuing emphasis on service excellence, the company has achieved extraordinary growth.

     

    As we continue to grow, we look for individuals who want to be part of our dynamic organization dedicated to providing opportunities to learn about an exciting industry. Every day we help you _go new places_®, with expertise in moving and logistics, bringing the world within reach.

     

     

    JOB SUMMARY:

     

    Primary responsibilities will be supporting the Customer Service and Transportation Departments by monitoring international and domestic shipments from origin to destination. Duties include assisting with the management of shipments with data entry, phone and email communication and paperwork distribution. This individual will be accurately entering data into our shipment tracking system, apprising team members, agents and customers with current status of assigned shipments.

     

    QUALIFICATIONS

    • Excellent written and verbal communication skills
    • Ability to work independently with a high level of accuracy and precision in daily work
    • Displayed sense of urgency and ability to work under pressure in a fast paced environment
    • Must be very organized with the ability to multi-task and effectively prioritize workload
    • Focused with attention to detail
    • Goal-oriented and driven
    • Ability to handle heavy call and email volumes

     

    WHAT WE OFFER

    • Generous benefits, including paid vacation, sick, holidays and paid VTO (Volunteer time off)
    • Medical, dental, and vision insurance, FSA, company paid GTL and LTD, awesome 401K match
    • Casual dress code and much more!

     

    Atlas is an EO employer - Veterans/Disabled and other protected categories.

    Required Skills

    • 1 year of sales and/or customer service experience
    • Thorough Microsoft Excel skills

    Required Experience

  • Qualifications
    • 1 year of sales and/or customer service experience
    • Thorough Microsoft Excel skills