Part-time Testing Proctor - Enrollment Operations link/button. If you would like to bookmark this position for later review, click on the Bookmark link. To email this position to a friend, click on the Email to a Friend link. If you would like to print a copy of this position for your records, click on the Print Preview link. Bookmark this Posting | Print Preview | Apply for this Job Position Information Position Information (Default Section) Job Title Part-time Testing Proctor - Enrollment Operations Job Number 03711 Department Enrollment Services Department Job Category Support Job Type Part-Time Status Regular Job Open Date 01/03/2019 Resume Review Date 01/21/2019 Closing Date 01/20/2019 Open Until Filled No Position Summary This position will provide support to students, faculty and staff through placement testing, as well as intake and administration of all assessment testing that falls within Academic Testing, data entry, basic database management and general office tasks in the multiple areas of Enrollment Operations. Principal Accountabilities Provide strong customer service and/or student advocacy as demonstrated through a positive attitude of approachability, adaptability, strong problem solving and desire to identify and support student success. Engage in behaviors that create an inclusive environment in which all people are valued and supported. Investigate to understand the root cause of a problem, question or issue and solve it as quickly and professionally as possible. Administer and proctor academic paper/pencil tests, computerized tests, proctor placement tests, and non-Sinclair tests. Communicate with faculty and staff to facilitate student testing. Handle telephone, in person and email contacts with students, faculty and staff with professionalism and a high level of customer service. Ensure adherence to database and FERPA standards. Enter and retrieve computer based student information and participate in training sessions regarding database management systems and customer service. Maintain records for appropriate follow-up and statistics on usage of services. Requirements Minimum of a High school diploma or GED required; Certificate or Associate Degree preferred. Minimum of one year of work experience in customer service required. Knowledge of placement testing processes and academic testing college assessment processes and protocols required. Professional verbal, listening and interpersonal skills required. Ability to handle telephone, in person and email contacts with professionalism and high level of customer service required. Knowledge of accounting and statistical procedures related to compilation of reports required. Ability to use Microsoft Word to produce necessary memos, fliers, correspondence required. Ability to enter and retrieve computer based data in software systems required. Knowledge of Colleague software preferred.