MUSKEGON COMMUNITY COLLEGE  Named the 19th Best Community College in the U.S. in 2021, Muskegon offers accredited academic programs leading to 54 associate degrees and 32 certificates. As an Achieving the Dream Leader College, MCC’s nationally recognized commitment to student success unites its faculty and staff in their mission to prepare students, build communities and improve lives.  

One of Michigan’s most picturesque community colleges, the Muskegon main campus building - an award-winning Alden Dow design - spans Four Mile Creek on a 15-acre sylvan setting. The campus boasts several new multimillion-dollar facilities - the Health and Wellness Center, the Science Center and the Art and Music Building - and includes University Park Golf Course and the Carr-Fles Planetarium. The Sturrus Technology Center in historic downtown Muskegon is home to state-of-the-art applied technology offerings, the Rooks|Sarnicola Entrepreneur Center and the Lakeshore Fab Lab. MCC offers classes in adjacent Ottawa and Newaygo Counties.  

LIVING IN MUSKEGON COUNTY  Muskegon County residents enjoy 26 miles of sugar-sand beaches along Lake Michigan’s shoreline, as well as one of America’s only luge tracks at the Winter Sports Complex and the regionally popular Michigan’s Adventure Amusement & Water Park. An outdoor recreation hub with three state parks and swimming, fishing and boating on its many lakes and rivers, the Muskegon area offers dynamic downtown and beachfront restaurant and entertainment venues. The Muskegon Farmer’s Market is the second largest in Michigan. Cruise ships dock in Muskegon, while a high-speed ferry connects the city to Milwaukee. Notable local museums range from rare art collections to an actual World War II submarine and a U.S. Navy ship used during D-Day. 

DEPARTMENT- ARTS & HUMANITIES PART TIME Part Time 28 hours/42 weeks  HOURS: Typically Monday-Thursday 9:00AM-4:00PM and will include occasional weekend or evening hours. Spring & Summer as scheduled by the supervisor. Starting Wage for ESS 4 up to $16.25 Depending on experience

APPLICATION DEADLINE: OPEN UNTIL FILLED

GENERAL DESCRIPTION

Perform clerical duties and assistance for the department to maintain a professional, well-organized and friendly environment among the students, faculty/staff, and visitors.  Duties include clerical, receptionist, scheduling, and other assignments relative to efficient operations of department and/or college.

QUALIFICATIONS: KNOWLEDGE, SKILLS & ABILITIES:

1. Associate’s Degree or 3 years’ experience.
2. Demonstrated ability to relate to people of all ages, races, and social-economic backgrounds.
3. Ability to mentor, coach and work with student workers/interns while setting a good example by demonstrating professional workplace behavior and work ethics.
4. Demonstrated ability to operate office technology, software and equipment. Establishing yourself as the “go to” person with all equipment and software.
5. Ability and willingness to be adaptable, and flexible including upgrading of technology skills or process changes including e-learning systems.
6. Ability to establish and maintain effective working relationships with students, staff, and outside persons.
7. Demonstrated ability to create a warm, welcoming environment to students, parents, faculty/staff, colleagues, and community members especially during busy/chaotic times.
8. Demonstrated organizational ability, attention to detail, and solid decision-making skills.
9. Demonstrated use of tact, judgment and discretion, the ability to maintain confidentiality, and follow policy/procedure including but not limited to FERPA.
10. Demonstrated history of dependability and punctuality.
11. Demonstrated ability to work as part of a successful team while accomplishing tasks and assignments without assistance, even while multi-tasking.
12. Ability to stay calm while working under pressure in a fast-paced environment.
13. Highly motivated and solution oriented with a high degree of integrity, ethics and dedication to the mission of the College.
14. Demonstrated appropriate problem solving skills, and ability to resolve customer complaints and reduce customer frustrations.
15. Demonstrated excellence in both oral and written communication skills, to be demonstrated in various formats including but not limited to in person, online and via phone.
16. Flexible scheduling to allow for evening and occasional weekend work as scheduled by your supervisor. Willingness to work overtime occasionally.
17. Requires prolonged sitting or standing, keyboarding and work on computer (hand/eye strain), speaking in English via phone or in person.

ESSENTIAL FUNCTION:

1. Serve as a receptionist; answering routine questions via phone or in person and/or route calls to appropriate people, may also provide directions to other rooms or office. Answer inquiries requiring knowledge of departmental and College operations, activities, and procedures while exercising discretion in providing information.
2. Type all correspondence for the department staff and/or others assigned. Including, but not limited to letters, meeting agenda and minutes, performance programs, field trip itinerary, news releases, award certificates, course materials, and other miscellaneous documents, taking occasional dictation.
3. Perform routine filing of materials, records and documents as appropriate; organize and maintain files in an accessible manner. Sort and distribute mail within the department.
4. Coordinate ticket sales for events; reserve tickets as requested, update and maintain ticketing system, catalog and file for later purchase; receive and record monies from ticket sales making change if necessary; balance cash on hand or otherwise reconcile cash with sales records.
5. Interview, hire, schedule, train, supervise and evaluate two to ten student workers to assist with the Arts & Humanities Department office operations, Overbrook Theater Box Office, ticket sales, and Overbrook Art Gallery security; verify and approve time sheets for supervised student workers.
6. Prepare purchase orders and supply requests for instructional and office materials required by the department.
7. Prepare accurate faculty load sheets for department (Full-time/adjunct) and acquiring appropriate approvals so individuals are compensated appropriately.
8. Manage departmental schedules on system(s) ensuring all meetings and appointments are accounted for including all student appointments. Provide information to students and College staff concerning faculty office/conference hours.
9. Make arrangements for meetings as directed by determining schedules/availability. Provide programming information to College Services offices to assure proper reservation of facilities and services.
10. Provide programming information to the Public Information office to assure proper dissemination of department activities and news to the general public. Coordinate with the Information Technology office mailing lists/label preparation, maintenance and printing, including regular updating. Coordinate with the campus mailroom bulk mailing, checking for proper sizing, labeling, printing and bundling.
11. Assist the Department Chair in the formation and dissemination of semester class schedules.
12. When necessary, assist with access and security for visitors to the Overbrook Art Gallery.
13. Assist faculty in preparing grant applications or other special projects.
14. Perform other duties as assigned.

PHYSICAL, MENTAL, AND ENVIRONMENT REQUIREMENTS INCLUDE:

MENTAL DEMANDS:

☒  Detailed Work                                                                                            

☒  Student Contact

☒  Deadline oriented                                                                                    

☒  Problem Situations   

☒  Multiple Priorities & Demands                                                            

☐  Emergency Situations

☒  Confidentiality                                                                                           

☐  On-call Availability

☒  Continual Interruptions                                                                         

☒  Working Alone

☒  Faculty Contact                                                                                          

☒  Working with Others

PHYSICAL DEMANDS:

☒  Standing & Walking                                                                                  

☒  Sitting

☐  Reclining                                                                                                       

☐  Carrying                        

☐  Lifting up to 10 lbs.                  ☐ Up to 25 lbs.                                 ☐ Up to 50 lbs.                 ☐ 80 + lbs.

☐  Pushing, Pulling, Twisting, Bending                                                   

☐  Climb or Balance

☐  Stoop, Kneel, Crouch, or Crawl                                                            

☐  Squatting     

☐  Handle or Feel                                                                                            

☐  Reach with Hands and Arms

☒  Talking or hearing                                                                                     

☐  Tasting/Smelling

☐  Working Overhead                                                                                  

☒  Speak in English via Phone or In Person

☐  Close, Distance, Peripheral, and Color Vision along with Depth Perceptions

☒  Ability to Adjust and Focus

Work Environment:

☐ Exposure to wet, humid conditions (non-weather), fumes or airborne particles, toxic or caustic chemicals; extreme heat/cold; and moderate to loud noise levels.

☒ Normal Office environment with little, if, any, discomfort due to heat, dust, noise and the like. Ability to travel to all campus locations required.

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MUSKEGON COMMUNITY COLLEGE CONTINUES TO PROMOTE STAFF DIVERSITY, AND IS AN EQUAL OPPORTUNITY EMPLOYER. MCC DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, MARITAL STATUS, SEXUAL ORIENTATION, GENDER IDENTITY, TRANSGENDER STATUS, POLITICAL PERSUASION, DISABILITY, HEIGHT, WEIGHT, VETERAN STATUS, AGE OR ANY OTHER PROTECTED CLASS IN ANY OF ITS EDUCATIONAL PROGRAMS, ACTIVITIES OR EMPLOYMENT. MINORITIES, WOMEN, VETERANS, AND THE PHYSICALLY CHALLENGED ARE ENCOURAGED TO APPLY.  ANYONE WITH A DISABILITY WILL BE REASONABLY ACCOMMODATED BY THE COLLEGE.  IF YOU HAVE A DISABILITY AND NEED AN ACCOMMODATION OR ASSISTANCE IN APPLYING FOR THIS POSITION, PLEASE CONTACT THE HUMAN RESOURCES OFFICE.

Required Skills

Required Experience