Primary Purpose: Systems administration including server management, backup, security management, user account management, e-mail systems, network administration, phone system and ability to work as a mentor to the team. Develop solutions to support all Stetson University campuses on our One Stetson initiatives.
Essential Duties and Responsibilities:
- Primarily responsible for the administration of all server resources (AD, Exchange, File Share, Hypervisors, Storage Environment, Firewalls, Microsoft 365, Security etc.) installs, hardware, maintenance and configuration.
- Assist in Disaster Recovery planning and management as needed
- Provide senior-level support for Helpdesk tickets as assigned
- Ability to manage multiple projects objectives, activities and tasks
- Provide telephone, face-to-face and remote computing and multimedia support to users working from a centralized area within a helpdesk environment.
- Configure and install computer hardware and software and troubleshoot connectivity to the network as required.
- Develops training materials and procedures and conducts training sessions for users.
- Problem Resolution - Proactively oversee the activities involved in quality resolution of complex technical issues, responding with an appropriate sense of urgency to problems escalated to Systems Administrator III’s Level, Director of Information Technology and appropriate departments to determine positive solutions that increase end user satisfaction, following through to completion, and communicating resolution results to end user; escalate to management any situation that could adversely impact the service provided to the end user; monitor trends in documented incidents and determine appropriate actions necessary to eliminate future occurrences and improve customer service levels in an appropriate time frame; respond to major emergencies as they occur (i.e. total system outages, attempts to infiltrate critical systems, etc.) which may require responses during off hours, while adhering to established departmental guidelines. Tests system software, hardware, and peripheral equipment to evaluate performance and effectiveness.
- Develop spreadsheets, presentations, and reports for management as needed.
- Maintains a collaborative work environment and works well with others.
- Other duties as assigned
Required Skills
- Bachelor’s Degree in Computer Science or equivalent combination of training, education and experience. Minimum of 5 years of senior-level experience with: Windows servers, Hypervisors, network equipment and tools are required. Will consider a combination of education and experience in lieu of degree.
- Extensive experience with hardware, Active Directory, PowerShell script creation, Storage Area Networks, and VMware are a must as well as proven adherence to best practices throughout professional experience.
- Strong communication, training, and problem-solving skills, with ability to rapidly master new computing technology are essential.
- Industry certifications extremely desirable.
- Demonstrated knowledge of Windows servers, desktop products, facilitation and change management skills a must.
- High level of customer service required.
- Ability to work a flexible work schedule, required.
- Works with the faculty and staff to build an environment that promotes and facilitates the success of Diversity and Inclusive Excellence.
Grade 8
Required Experience