We are seeking a talented and highly motivated individual to join our team as a Field Service Engineer - California. This position will report directly to the Manager, Field Service Engineering, and must be located near a major airport near Los Angeles. As a Field Service Engineer you will serve as a technical lead for installation and service for all T2 Biosystems instrumentation. The Field Service Engineer will be customer focused and process driven.

RESPONSIBILITIES:

• Installation of instrumentation at new and existing customers for both commercial and clinical sites.
• Perform onsite service for emergency calls and scheduled maintenance.
• Perform improvements to increase instrument performance and reliability.
• Complete and submit all required complaint documentation in a timely and professional manner.
• Support training and implementation plan with the customer and field team.
• Work cross functionally within the organization to meet customer expectations.
• Perform Site Assessments and review customer requirements prior to installation.
• Troubleshoot and diagnose instrument failures through log analysis and service software.
• Follow standard practices and procedures as outlined in service documentation.
• Escalate customer issues and unresolved product issues to Service management.
• Accurately manage service spare parts inventory.
• Support On-Call rotation as required.
• Responsible for ensuring customer satisfaction through exemplary service.
• Effectively communicate with Sales and Service management.
• Other responsibilities as assigned by your manager or the company.

REQUIREMENTS:

• 2-5 years of experience preferred as a Field Service Engineer in the medical diagnostics industry.
• BS/MS in a related engineering or medical field, or equivalent experience can substitute for degree.
• Laboratory instrumentation and automation experience preferred.
• Experience repairing electro-mechanical systems and troubleshooting through log analysis.
• Committed to quality with excellent attention to detail.
• High level of motivation to overcome difficulties in changing environment.
• Experience with Sales Force or other CRM’s.
• Demonstrated interpersonal and diplomacy skills.
• Excellent communication skills both verbal and written.
• Proficient computer skills.

IN ADDITION, YOU WILL NEED:

• Willingness to travel up to 90% in the United States with the potential for occasional international travel.
• Valid Driver’s License.
• Ability to lift 50lbs.

Required Skills Required Experience

POSITION QUALIFICATIONS:

1. Nursing Degree (A.D., Diploma, BSN, etc.) from an accredited School of Nursing.
2. Licensed to practice professional nursing in the State of Ohio.
3. General Medical-Stepdown nursing experience preferred.
4. Completion of basic heart monitoring course or obtain within one year.
5. Excellent clinical skills in delivery of care.
6. Excellent interpersonal skills/ability to work well with people projecting a positive image for the Hospital.
7. Excellent organizational, communication and detail skills.
8. Ability to remain calm and function well in stressful situations, work independently and prioritize work.
9. Ability to lift moderate weights.

CORE COMPETENCIES FOR THE POSITION

• Demonstrates knowledge of the nursing process and standards of care.
• Performs a physical, psychosocial and spiritual assessment and re-assessment on all assigned patients as needed.
• Correctly interprets cardiac rhythm strips.
• Monitors hemodynamic parameters as indicated.
• Evaluates for age appropriate behavior, motor skills and psychosocial norms.
• Recognizes signs and symptoms of abuse, documents finding in the medical record and reports signs and symptoms of abuse according to established policy.
• Evaluates nutritional and functional status and collaborates with other disciplines to meet patient needs.
• Identifies and considers physical, spiritual, psychosocial, environmental, self-care, age-specific, educational needs, cultural beliefs incorporating into plan of care and discharge plan.
• Assesses status of Advanced Directives and follows through according to established policy.
• Assesses pain appropriately and follows through according to established policy.
• Prioritizes patient care, analyzes diagnostic test results and takes appropriate action.
• Reports pertinent observations to physicians including adverse reactions to care.
• Responds/intervenes to emergent situations as they arise.
• Communicates effectively with patients, families, and other health care professionals.