Job Description

Job Summary
The Student Academic Advising Assistant provides front-line support for the Academic Advising Office. This role involves administrative and customer service tasks, assisting students with resources, and supporting advising staff in their work with Augsburg students.

Responsibilities

• Provide general office support, including copying, filing, organizing materials, and maintaining the cleanliness of the waiting area.
• Serve as the first point of contact for students, faculty, and staff through in-person, email, and phone reception.
• Assist students in downloading, navigating, and scheduling appointments through the Navigate app.
• Share information about campus resources such as drop-in advising, tutoring, and other support services.
• Proctor placement exams, grade assessments, and enter scores accurately.
• Respond to routine questions from students and make appropriate referrals to advisors or campus offices.
• Serve as a liaison between the Academic Advising Office and other campus departments.
• Contribute to special projects and perform other duties as assigned.

Desired Weekly Schedule:

• Weekday afternoons in 3-hour blocks

Compensation and Benefits

• Rate of Pay: $15.97/hour
• Minnesota Sick and Safe Time
• Not eligible for health insurance benefits

Qualifications

• Must be currently enrolled at Augsburg and eligible for Federal or Institutional Work-Study.
• Strong customer service skills with the ability to communicate effectively in person, by phone, and via email.
• Attention to detail and the ability to manage multiple tasks efficiently.
• Proficiency with Microsoft Office, Google Workspace, and basic technology support.
• Ability to work respectfully and inclusively with individuals from diverse backgrounds.
• Strong organizational skills and reliability in completing tasks on time.
• Commitment to confidentiality and compliance with FERPA (training will be provided).
• Familiarity with Augsburg’s curriculum, advising process, and graduation requirements (preferred but not required; training provided).

Additional Information

Augsburg University is an Equal Opportunity employer. We are committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, transgender status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation to complete our application process, please contact the Human Resources department by phone at 612.330.1058 or email at hr@augsburg.edu. Human Resources is located at 19 Memorial Hall.

Application Instructions:

All student applicants must attach the following for consideration:

• Resume