Job Description

The Credit Balance Manager leads the Credit Balance team within Student Finance Operations and is responsible for the timely and accurate processing of credit balance refunds, including those tied to Title IV federal financial aid. This role ensures full compliance with federal regulations, institutional policies, and state-specific escheatment laws, while promoting operational efficiency and a positive student experience.

The ideal candidate will lead and support the department through, but not limited to, the following:

• Direct the end-to-end processing of student account credit balance refunds, including advanced and applied balances, in accordance with federal (Title IV) regulations and institutional timelines.
• Manage daily functions of the Credit Balance team including, but not limited to, processing credit balance refunds, rejected ACHs, stop payments, and unclaimed property/escheatment processing.
• Ensure appropriate staffing levels through recruiting, hiring, training, and development of team members; make staffing and promotion recommendations as needed.
• Develop and maintain schedules to ensure proper operational coverage and adherence to service-level expectations and compliance requirements.
• Provide input regarding department staffing plans, maintaining service quality while aligning with resource constraints.
• Regularly review and improve customer service and operational processes to enhance accuracy, efficiency, and the student experience.
• Provide training, mentorship, and guidance to staff to ensure they are well-informed and capable of delivering high-quality student support.
• Demonstrate deep and current knowledge of Title IV regulations as well as institutional policies, and when applicable, knowledge of third-party billing, Military/Veteran Affairs funding, international programs, and state-specific financial aid requirements.
• Clearly communicate policies and procedures, articulating both regulatory requirements and their value to the student experience.
• Serve as a subject matter expert and escalation point for complex student finance inquiries and refund issues.
• Ensure team members have access to and understanding of tools, systems, and resources necessary to perform their duties effectively.
• Identify, document, and share best practices within the department to promote consistency and continuous improvement.
• Maintain a thorough understanding of all student finance programs, processes, and systems.
• Assist in the preparation and submission of documentation or reports related to audits, accreditations, or state authorizations.
• Ensure compliance with all applicable federal, state, and institutional standards and policies.
• Perform other duties and special projects as assigned.

Qualifications

• Master's Degree Required
• 4 years of combined professional and prior people management experience Required.
• Experience working in a service-oriented industry Required.
• Experience in budget preparation, financial modeling, and accounting management Required
• Must know federal and state financial aid rules and regulations.
• PC skills in Microsoft Office and financial aid software.
• Understand and support internal and external customers.
• Exceptional leadership, critical thinking, organization and interpersonal communication skills. Ability to interact with all levels of the organization and work in a fast-paced environment. Ability to work independently and make sound decisions without supervision.
• Student Finance experience required. Specifically, knowledge of principles, practices, methodology, and procedures for the provision of student financial aid and knowledge of federal and state financial aid laws.
• Proven ability to set deadlines and ensure projects are.
• Strong presentation skills and prior experience speaking in front of senior leadership.

Additional Information

_In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $61,720.78 and $108,334.92. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:_

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• _12 Paid Holidays

For more information related to our benefits please visit: https://careers.adtalem.com/benefits. _

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation