Job Description

• Document every user interaction related to requests for support using ticketing system.
• Provide general information and technical support to users who walk-up to the TechDesk. Follow defined procedures for escalating issues when necessary.
• Answer the TechDesk telephone and provide general information and technical support to callers. Follow defined procedures for escalating calls when necessary.
• Answer the Classroom Services phone and follow defined procedures for dispatching student staff as needed.
• Contact users to follow up on previously reported problems, researching the issue where necessary.
• Ensure Augsburg Data security by strictly managing confidential student account information. Notify supervisor, IT Director, or Librarian on duty of mission- critical/emergency situations.
• Perform other tasks related to the operation of the TechDesk or IT department, as assigned by supervisor.

Work-study eligible students welcome.

Scheduling & Hours

• 7am - 3pm Monday - Friday
• Minimum 6 hours per week

Compensation and Benefits

• Rate of Pay: $15.97/hour
• Minnesota Sick and Safe Time
• Not eligible for health insurance benefits

Qualifications

• Students must be currently enrolled at Augsburg and must be work study-eligible.
• Excellent communication skills.
• Excellent customer service skills.
• Punctuality and reliability.
• Staff member's Augsburg account must be in good standing.
• Familiarity troubleshooting software and hardware.
• Medium to advance proficiency with Microsoft Office

Additional Information

Augsburg University is an Equal Opportunity employer. We are committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, transgender status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation to complete our application process, please contact the Human Resources department by phone at 612.330.1058 or email at hr@augsburg.edu. Human Resources is located at 19 Memorial Hall.

Application Instructions:

All student applicants must attach the following for consideration:

• Resume