Job Description

Desk Assistants are guides and resources for our community members, campus partners, and community stakeholders. Desk Assistants provide information, support, and services for community members and demonstrate high-quality customer service and organization skills.

Responsibilities:

• Be punctual and professional, value customer service, and serve as a community role model by following and enforcing all Residence Life and Augsburg University policies, all responsibilities of the Desk Assistant Job Description, and the Residence Life Staff Code of Ethical Standards.
• Participate in a Front Desk staffing rotation, as assigned. Front Desk responsibilities, include, but are not limited to:
• Provide quality customer service to community members, staff, and visitors;
• Maintain all desk logs and forms;
• Maintain all desk amenities available for community member use;
• Share in any other administrative duties or projects assigned by Residence Life professional staff.
• Be familiar with campus and community resources to provide information and referrals to community members.
• Meet regularly with the Community Operations Specialist, and Residence Life team for training, scheduling, and performance evaluation.
• Full participation in staff training before the start of each academic semester, and on a monthly basis throughout each academic semester, is required for all Desk Assistants.

Qualifications

To successfully serve as a Desk Assistant, you are required to:

• Model successful interpersonal, organizational, and time management skills;
• Have a cumulative GPA at or above 2.5 at Augsburg, and maintain good academic standing through the duration of employment;
• Be in good judicial standing prior to and throughout the period of employment. A violation of Augsburg University policies, local, state, and/or federal laws will result in entering a Performance Improvement Plan or termination of employment;
• Submit and pass a criminal background check;
• Live in on-campus at Augsburg University.

Additional Information

Augsburg University is an Equal Opportunity employer. We are committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, transgender status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation to complete our application process, please contact the Human Resources department by phone at 612.330.1058 or email at hr@augsburg.edu. Human Resources is located at 19 Memorial Hall.

All your information will be kept confidential according to EEO guidelines.