JOB DESCRIPTION

About Us:

At EF Education First, we are travelers, innovators, thinkers, and doers. We readily promote an open and collaborative workspace. Our people are our biggest asset, and together we have created a culture of cooperation, project ownership, and impact. As the world leader in international education, with more than 52,000 staff and teachers working in 52 countries around the globe, our mission is simple: Opening the world through education. Since 1965, EF has helped more than 15 million people see the world, learn a language, or earn an academic degree. Don't miss the unique opportunity to join our one-of-a-kind team!

About the Role:

EF International Language Campus in San Diego, California is seeking a Student Services Coordinator for our large school located in Point Loma. Our team is looking for an energetic, positive problem-solver to be a welcoming upbeat presence at the front reception desk. This role blends student interaction with key administrative responsibilities, including student presentations, visa coordination, and creating an engaging campus experience that supports students from arrival through departure.

Duties and Responsibilities:

• Delivers a high level of student service in a busy, fast-paced campus environment while serving as the primary presence at the front reception desk. Welcomes international students with a positive, engaging attitude and builds meaningful connections across the campus community.

• Creates a vibrant and inclusive campus culture by prioritizing student satisfaction, fostering engagement, and developing strong student relationships.

• Manages the onboarding of new students by ensuring all booking details are accurately entered and maintained, and guiding students through the visa process from start to finish.

• Collaborates effectively with colleagues across departments and global teams to ensure a seamless and supportive student experience.

• Maintains accurate student records in compliance with accreditation requirements and student visa regulations, adhering to SEVIS and ACCET guidelines.

• Prepares and executes weekly student intake and registration processes, ensuring all materials are organized and student documentation is properly recorded in internal systems.

• Develops and manages student ambassador programming and mentorship programs, creating opportunities for student involvement, leadership, and connection.

• Welcomes new students through campus tours, orientations, and interactive icebreakers that encourage early engagement and belonging.

• Contributes to campus communication efforts, including shared management of social media to promote events and student life.

• Coordinates student arrivals and departures, ensuring smooth and safe airport transfers and travel experiences.

• Provides guidance to students on topics such as insurance, healthcare access, and general day-to-day needs, connecting them with appropriate resources.

• Monitors and responds to student feedback across evaluations, reviews, and testimonials, proactively following up and using insights to continuously enhance the student experience and campus engagement.

Role Requirements:

• High energy with strong social presence; relationship-driven and student-focused
• Excellent communication, interpersonal, and networking skills
• Highly organized with strong attention to detail
• Thrives in a fast-paced environment; quick thinker and sound decision-maker
• Flexible, proactive, and hands-on approach; takes ownership
• Able to work independently and collaboratively within a team
• Confident, professional, and skilled in conflict resolution
• Culturally aware; enjoys working with staff and students from all over the world and varying English language levels
• Computer literate; comfortable with systems and databases

It’s worth mentioning: International experience (travel/study abroad), a second language, or recruitment/sales experience

Why you’ll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international, and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

• Commitment to professional growth: robust monthly calendar of trainings and workshops

• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays

• Exciting business travel opportunities

• 25% company match on your 401(k) contributions

• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance

• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)

• Access to fertility care and family-building support

• Wellness benefits including a yearly fitness reimbursement

• Frequent social and learning events, including access to our employee-run resource groups

• Robust Employee Assistance Program

• Tenure-based sabbatical eligibility

• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)

• Discounts at local venues and businesses

• Compensation range for this role is 44,000 - 47,000 USD annually, based on experience. This role is eligible for overtime for any hours over 40 hours per week with manager approval.

Welfare Notice

EF is committed to protecting and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be employed in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate background checks will be required prior to confirmation of appointment.

ABOUT US

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.

ABOUT THE TEAM

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.

We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.

At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.