Student Services Coordinator

EF Miami Beach

Full Time

Are you seeking an opportunity to gain valuable experience in international business while delivering exceptional customer service to students from around the globe? EF Education First invites you to join us as a Student Services Coordinator and contribute to our mission of opening the world through education

A career with EF combines the support and opportunity of a large international organization, with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the US, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about-we welcome you and encourage you to open the world through education.

Your Role

EF Miami Beach International Language Campus is seeking an empathetic, energetic, and highly organized individual to join our team as the Student Services Coordinator. In this pivotal role, you will serve as the primary point of contact for both students and staff, ensuring a warm and welcoming environment while fostering a vibrant and engaging atmosphere for all.

As a key link between all departments, the Student Services Coordinator plays a central role in campus operations, ensuring every day presents new and exciting challenges. Responsibilities include assisting with student arrivals, providing interdepartmental support, upholding great customer service, and community engagement. This dynamic position offers an excellent opportunity to make a meaningful impact on the student experience.

This role is full time, Monday-Friday, 8:00am-5:00 pm. It is a front desk position.

Responsibilities

• To provide outstanding customer service and welcome students, parents, staff, and visitors as they arrive at the school
• Answer and direct phone calls, take messages, and ensure timely follow-up
• Assist walk-in visitors with school information and sales pitch
• To maintain excellent relationships with sales colleagues, giving prompt, consistent service
• To support students in their daily life and enable them to achieve the best experience and highest learning possible
• Participates in student intakes, including preparing welcome bags and producing student identification badges
• Deals with general daily student enquiries at front desk
• Support other departments projects or teams as needed
• Assist with student satisfaction follow ups as and when required
• Checks and accepts delivery of school supplies, student and staff letters and packages
• Issues new staff with name badges and helps maintains school noticeboards
• Ensures reception area is kept clean, tidy & presentable always

Requirements

• Highly motivated, energetic, positive
• Excellent customer service skills
• Excellent communication & people skills
• Confident with IT
• Comfortable around teens and young adults
• Enjoys working in a busy & varied service environment
• Highly organized with attention to detail
• Ability to handle difficult situations with ease & remain calm & positive under pressure
• Flexible attitude to work and creative problem solver
• All offers are subject to a clear enhanced DBS check and two references
• Legally able to work in the US
• 2 nd language HUGE plus but not required

In addition, you can expect:

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• Amazing school campus designed to match the caliber of the people who work there.

Compensation: $45,000 annual salary

About EF Language Abroad

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.

We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and and/or reference checks, as applicable.

About EF Education First

Some companies are in the Business of Technology.

Others are in the Business of Finance....Sports...Or Soft Drinks.

At EF, we're in a different kind of Business.

One that's a little less tangible, and a lot more important.

Because our Business, what we make, makes everything else possible.

We're in the Business of Understanding.

Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our 115 offices located in some of the world’s greatest cities, and filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it - Building greater understanding, breaking down barriers, and creating a better world...that makes all the difference.

At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.