Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 57 schools in NYC a fair shot at reaching his or her potential.

Success Academy is launching a first-of-its-kind K-12 flagship campus in the Bronx, a single building serving every grade level with cutting-edge learning technology. We are hiring a Support Specialist to serve as a trusted partner to the school community.

In this role, you will ensure every classroom runs seamlessly from bell to bell, provide Tier 2 and Tier 3 escalation for campus incidents, and act as the bridge between school operations and central Tech Ops teams (Networking, Systems, Security, and A/V). You will combine strong hands-on troubleshooting with proactive systems thinking to keep technology reliable, secure, and ready to scale.

Responsibilities:

Campus Technology Leadership

• Serve as a technical point of contact on campus, and coordinate on-site priorities with the Business Operations Manager and Tech Ops leadership.

• Own campus-level technology health by maintaining visibility into network performance, device compliance, and classroom readiness.

• Identify patterns in tickets and incidents, document root causes, and partner with central teams to implement long-term solutions.

Advanced Support and Incident Response

• Provide Tier 2 and Tier 3 escalation support for macOS, iOS/iPadOS, ChromeOS, Google Workspace, Zoom, and classroom A/V systems.

• Troubleshoot complex issues involving SSO, network access, device management, and SaaS integrations.

• On-site response for classroom outages, assessment disruptions, or security incidents.

Systems and Infrastructure Operations

• Partner with central Networking on switch and Wi-Fi troubleshooting, port tracing, AP validation, and network topology documentation.

• Perform device management in Jamf Pro and Google Admin Console, including app deployment, configuration, policy enforcement, and OS upgrades.

• Coordinate lifecycle planning such as imaging, asset tagging, spares management, and RMA/vendor coordination.

Operational Excellence

• Maintain accurate documentation and inventory, including network diagrams, A/V setups, and support runbooks.

• Support change management activities such as software releases, firmware updates, and pilot testing.

• Ensure endpoint compliance with security baselines including encryption, patching, and MDM enrollment.

• Partner with Security on incident containment, phishing response, and device quarantine procedures.

Partnership, Enablement, and Events

• Drive Day 1 readiness for school openings, assessments, and events to ensure all technology is functional and tested.

• Deliver staff onboarding and refresher training, and coach teachers on classroom technology best practices.

• Collaborate with Tech Ops, Facilities, and A/V teams on event setups, campus expansions, and technology upgrades.

What Success Looks Like

• Operational stability: Classrooms stay functional and technology issues are resolved quickly.

• Technical ownership: You anticipate needs, document improvements, and close the loop on recurring problems.

• Campus insight: Inventories, maps, and service records are accurate and regularly updated.

• Delighted users: Teachers and staff view you as a dependable, proactive technology partner.

Qualifications:

Required

• 3+ years of IT support or systems administration experience in enterprise or school environments.

• Strong knowledge of macOS, iOS/iPadOS, ChromeOS, Google Workspace, and classroom A/V systems.

• Experience managing devices through Jamf Pro and/or Google Admin Console.

• Working knowledge of networking concepts including VLANs, DHCP/DNS, cabling, and Wi-Fi troubleshooting.

• Excellent documentation and communication skills, with the ability to mentor junior team members.

• Customer-focused mindset with strong ownership and follow-through.

• Ability to lift up to 50 lbs and work safely on ladders or in network closets.

Preferred

• Experience with ServiceNow, Zoom Rooms, or Promethean panels.

• Certifications such as CompTIA Network+, Jamf 200+, ITIL Foundation, or Google Workspace Admin.

• Familiarity with identity systems such as Okta or Microsoft Entra ID.

• Basic scripting or automation skills (Bash, Python, or Jamf API).

• Spanish proficiency

Work Model and Schedule

• Full-time, on-site at the Bronx K-12 campus during standard school hours.

• Occasional early-morning, evening, or weekend coverage for events and testing.

• Participation in on-call rotation and limited travel for cross-campus projects or training.

Exact compensation may vary based on skills and experience.

Compensation Range

$90,000 - $100,000 USD

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

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We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth. Learn more about our philosophy, benefits, and team at our Working Here page.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.

Our dual mission is to: Build exceptional, world-class public schools that prove children from all backgrounds can succeed in college and life; serve as a catalyst and national model for school reform, and help change public policies that prevent children from having access to opportunity.