Job Description

Join the University of Notre Dame Service Desk team in providing an unmatched customer experience to the areas we support for a variety of technical needs. Becoming a IT Support Assistant within the Office of Information Technology means working as part of a large team of other assistants to configure and deploy computers, monitor security compliance on computers, respond to technical issues in a timely manner, and other exciting responsibilities. We need creative problem solvers who can communicate with non-technical users and who are able to learn quickly and embrace change.

You are

• Curious - always wanting to learn new things, can understand complex processes, and never afraid to ask questions
• Mission oriented - Motivated to be responsive to end-users with technical needs and questions, proactively seek tasks to accomplish, and able to communicate with users at all levels within the University
• Inspired - Driven to professionally develop, learn, and grow

A typical day could include some or all of

• Scheduling and meeting with end-users who have technical needs

• Configuring computers with software, printers, and other specifications for users

• Supporting our faculty within the classroom environment for their technical challenges
  Helping to maintain an up-to-date inventory of computer systems

• Documenting the intake and return of computers

• Extending fundamental troubleshooting and assistance for technical questions as appropriate
  Escalating challenges to higher tiers of support when necessary

• Skillfully updating ServiceNow records

• Participating in self-led professional development

Qualifications

Minimum

• Ability to work and learn independently
• Collaborate and problem-solve independently and with a team
• Good communication skills, written and verbal
• Customer service experience and a mindset to provide outstanding service

Preferred

• Familiarity with Windows 11
• Familiarity with macOS and iOS
• Outstanding customer service skills
• Experience with office tools, including spreadsheets
• Good organizational and personal productivity practices

Additional Information

Please Note : This position is exclusively on-campus, no remote work is available. We will not be offering relocation assistance or bonuses in hiring for this position. Your assigned location could be in locations outside of the main office.

Shifts for this position will be scheduled between the hours of 7:30 a.m. and 8:00 p.m. This position will average 16-18 hours per week.

Hourly Rate : $17.50/hr

The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, veteran status, genetic information, or age in employment. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and complies with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a). We strongly encourage applications from candidates attracted to a university with a Catholic identity.