Job Description

Come experience Notre Dame Athletics firsthand! The Ticket Office Representative plays a key role in delivering a positive first impression and exceptional service to fans, students, and guests attending athletic events. This position assists with game day and event ticket sales, will call, and general ticketing inquiries, ensuring each patron enjoys a smooth and efficient experience. The role requires strong customer service and communication skills, often with a flexible schedule that includes nights and weekends.

Key responsibilities

• Process ticket sales, exchanges, and reprints through the ticketing system in an accurate and timely manner.
• Provide excellent customer service to all patrons, resolving ticketing issues courteously and professionally.
• Assist with will call operations, including distribution of pre-purchased and complimentary tickets.
• Accurately handle cash, credit card, and mobile payments while following established financial procedures.
• Maintain up-to-date knowledge of ticketing policies, event schedules, and venue seating.
• Support the setup and closing of ticket windows on game days and during special events.
• Collaborate with full-time staff and student workers to ensure efficient box office operations.
• Represent the department and university in a positive and professional manner at all times.

Qualifications

Required skills and qualifications

• Customer service: Excellent communication and interpersonal skills to provide a positive guest experience.
• Flexibility: Ability to work a flexible schedule, including nights, weekends, and holidays, based on event needs.
• Problem-solving: Ability to handle unexpected situations calmly and efficiently.
• Professional demeanor: Maintain a courteous and professional attitude, especially in challenging situations.
• Basic computer skills: Proficiency in basic computer operations, and sometimes, specific ticketing software.

Additional Information

Rate of pay: $15/hour

Applications accepted until November 21, 2025

At Notre Dame, we know our impact depends on exceptional people, people like you. We are committed to fostering a vibrant, welcoming community. In keeping with our mission, we encourage applications from all who will help build and strengthen our beloved community. We strive to empower every employee to flourish, knowing your success propels Notre Dame to new heights of impact.