Tour Consultant
EF Adventures
Cambridge, MA
Start Date: March 3, 2026
Application Deadline: February 13th

For consideration, applicants must live/relocate to the state of Massachusetts or within commutable distance to our Cambridge, MA office. Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.

Say hello to EF Adventures! As a branch of EF World Journeys, we draw upon nearly 60 years of experience to bring EF’s mission of opening the world through education directly to the active traveler. At EF Adventures, we view adventure as a mindset. Our biking, hiking & walking, and multi-adventure tours are designed for enthusiasts, hobbyists, and adventure-curious travelers alike. Join us on a journey where every step and pedal are invitations to embrace exploration, immerse yourself in vibrant cultures, and cultivate lasting memories, all with a focus on wellness.

The Role:

The EF Adventure sales and service team is seeking goal-oriented, adaptable, and entrepreneurial team players who share an enthusiasm for active travel, well-being, and community. We're looking for strong individual contributors who thrive in team environments, showcasing exceptional communication, problem-solving abilities, and meticulous attention to detail. Our ideal candidate embodies a results-driven mindset, where achieving 100% is merely the starting point. If this sounds like you, we’d love to have you join our team!

In this dynamic role, you will take ownership over the full customer journey for individual travelers, group coordinators and group members - from nurturing leads to point of sale, providing pre-departure traveler support, and cultivating ongoing customer loyalty and engagement via phone and e-mail.

Your daily tasks will include reaching out to website and marketing leads, as well as sourcing group coordinators. You’ll handle inbound sales and service calls, manage your sales pipeline, and prioritize service revenue for booked travelers. Your role will also be pivotal in developing retention strategies, generating referrals, and identifying opportunities to enhance the customer experience.

Qualifications:

• Excellent interpersonal and communication skills - written, verbal, and listening.
• Possesses a "nothing is impossible" attitude and strong problem-solving abilities.
• Technical proficiency or willingness to learn complex concepts and articulate them to customers; experience with biking and/or hiking is advantageous but not required.
• Demonstrates personal accountability, self-awareness, and a willingness to learn from feedback.
• Results-oriented, competitive, and capable of independent work while collaborating effectively with a team.
• Influential with the ability to motivate others intrinsically.
• Meticulous attention to detail in sales and service tasks.
• Comfortable taking ownership of issues, projects, and tasks from start to finish.
• Enthusiasm for active travel, wellness, and community.
• Flexible and adaptable to meet evolving business needs. Including, but not limited to, evolving shift schedule, weekend work, and paid overtime as needed.
• 4 years of relevant work experience or a 4-year degree

Responsibilities:

• Customer Journey Ownership: Take charge of the end-to-end customer journey for individual travelers, group coordinators, and group members. Including nurturing leads, managing point-of-sale interactions, and providing pre-departure traveler support.
• Sales Responsibilities : * Outreach to website and marketing leads to drive engagement and conversion. * Qualify and collaborate with group coordinators to facilitate reservations and recruitment support. * Handle inbound sales calls, understand needs/motivations of travelers, consult on best tour options, and set up reservations. * Manage sales pipeline, ensuring timely follow-ups and conversions. * Consistently meet or exceed sales targets and performance metrics.
• Service Responsibilities : * Provide exceptional support and assistance to travelers before and after their trips, addressing inquiries, concerns, and requests promptly and effectively. * Assist with pre-trip preparations, including collecting travel documentation, flight & rooming preferences/requests, bike information (i.e., type, size, and pedal types), travel insurance queries, and more. * Prioritize service revenue for booked travelers. * Proactively communicate with travelers whose trips face cancellation due to low enrollment, ensuring successful rebooking. * Identify opportunities for process improvement, service enhancements, and customer satisfaction initiatives to optimize the traveler support experience.

Why you’ll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• In-Office Work Policy: Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.
• Compensation: Tour Consultants will receive a starting salary of $52,000, with a $20,000 bonus potential.

About EF Adventures

At EF Adventures, we embrace adventure as a mindset. Our biking, hiking & walking, and multi-adventure tours cater to enthusiasts, hobbyists, and adventure-curious travelers alike. Set against a backdrop of the world’s most beautiful and dynamic locations, our tours move both body and mind, encouraging people to reach further, climb higher - and our career paths do the same. Join us and become part of a global team dedicated to exploration, growth, and making a positive impact on our travelers and the world.

About EF Education First

Some companies are in the Business of Technology.

Others are in the Business of Finance....Sports...Or Soft Drinks.

At EF, we're in a different kind of Business.

One that's a little less tangible, and a lot more important.

Because our Business, what we make, makes everything else possible.

We're in the Business of Understanding.

Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our 115 offices located in some of the world’s greatest cities, and filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it - Building greater understanding, breaking down barriers, and creating a better world...that makes all the difference.

At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.