Tour Consultant

Cambridge, MA

For consideration, applicants must live/ relocate to the state of Massachusetts prior to their start date of Monday, March 11th

At EF Ultimate Break, we give anyone 18-35 an opportunity to transition from tourist to traveler. We do more than help people get a stamp in their passport, our guided tours encourage them to step outside their comfort zone, create forever friendships, immerse themselves in unfamiliar places, expand their mind through new cultures and come home with a changed perspective of the world. WARNING: working at Ultimate Break, may inspire your own desire to see the world, good news is- we’ll help with that.

The Opportunity

EF Ultimate Break is looking for a sales professional & proven entrepreneur for the Ultimate Break product. As a Trip Consultant, you will strategize, execute and close on sales for our college age and young professional customers. This will include engaging with customers via texting, chat, email and phone conversations to build brand awareness & loyalty, while forging key relationships with individual customers & associated travel companions. Other key activities include social networking, plus a keen knowledge and use of platforms where our customers network online, and working cross-functionally to ensure superior customer satisfaction. If you are looking to be a part of an exciting, creative and dynamic initiative and develop your entrepreneurial acumen, then this is the opportunity for you.

About You:

• Bold and fearless - demonstrates a true entrepreneurial spirit
• Adapts quickly and embraces change
• Tenacious in all aspects of life and understands how to get the job done
• “No goal is unattainable” attitude
• An influencer - builds strong relationships and loves talking to people
• Resourceful- always thinking of creative approaches
• Total team player, with a drive to see the team succeed
• Positive attitude- even under pressure!
• Self-motivator when it comes to projects and new tasks

Core Responsibilities:

• Reach and exceed all sales goals and metrics
• Maintain a high volume of text, chats, emails & phone calls to potential travelers
• Qualify potential travelers, build & manage a robust pipeline and consistently follow up to close the sale
• Continuously look to learn more about the business & sales strategy
• Demonstrate entrepreneurship opportunities and take ownership of own progress & learning
• Work with the Sales Manager and VP of Sales to execute on existing strategy for the business & work to improve or create new processes

Desired Skills & Experience

• 1+ years of sales experience with a proven track record
• Strategic planning on how to engage, qualify and close prospective customers
• Pipeline management and CRM resource expertise
• Solid analytical skills, ability to solve problems independently and willingness to learn
• Strong attention to detail and quick to try & adapt new sales techniques
• Ability to build strong relationships externally and internally
• Success navigating challenging & difficult customer situations

Why You’ll Love Working Here: Perks, Benefits and Earning Potential

Work in our North American Headquarters where you’ll enjoy comprehensive professional development, frequent social programming, and our employee-run “EFinity” groups.

In addition, you can expect:

• Paid International Business Travel opportunities
• Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days working from home per week, after your initial onboarding
• Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts
• Four weeks paid vacation your first year +12 paid holidays (10 Scheduled + 2 flexible!)
• 25% company match on your 401(k)
• Excellent medical, dental, and vision coverage, along with life and disability insurance
• Paid international business travel
• Wellness benefits and a yearly fitness reimbursement
• EF program discounts including travel, language schools, childcare, and more
• Dependent care, healthcare, and commuter flexible spending accounts (FSAs)
• Discounts at local venues and businesses
• Compensation: First-year on-target earnings of $55,000 ($42,000 salary and $12-$15,000 bonus); overtime-eligible

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com

At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.