Travel Operations Coordinator- Service Team

Product: World Journeys

Location: Cambridge/USA

A career with EF combines the support and opportunity of a large international organization with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education and travel.

EF Education First, the world leader in international education, is looking for a passionate, organized, and hardworking Travel Operations Coordinator to join EF’s Travel Service Team. In this role, you will be a member of an energetic, multinational team and report to the manager of the Flights Service Team for EF World Journeys.

The ideal candidate is motivated to provide a beautiful customer experience, is solutions oriented and creatively finds the best flight itinerary for each customer’s request.

Start date for this full-time position is October 1, 2024.

What you’ll be doing

• You will be responsible for all customer flight requests across World Journey’s
• This role will require you to gain in-depth knowledge of airline contracts and policies to ensure we are considering all possible flight options.
• You will work closely with Sales & Service teams across World Journey’s to provide options to customers, work through Group requests, and support in increasing upsell opportunities.
• You will assist product teams in training, expectations setting, and customer flight escalations.
• You will support your fellow Travel teammates with other assignments as necessary to ensure that flights are delivered on time, on budget and within quality guidelines

Who you are

• Must have at least 4 years of relevant work experience or a 4-year degree .
• You can prioritize requests to achieve Service Level Agreement on turnaround time.
• You are intuitive in replying to customer requests, going above and beyond to offer exceptional solutions.
• You have excellent communication skills and can clearly convey information, mainly in written form.
• You consistently demonstrate a keen eye for accuracy, ensuring all tasks are completed thoroughly and meticulously, which helps in maintaining high standards and minimizing errors.
• You can manage escalations related to customer flights with a solution focused approach.
• You embody a “nothing is impossible attitude” when it comes to helping your team achieve its goals
• You are flexible and understand that the Travel industry is unpredictable, and you are prepared to ride the highs and lows
• You come to work every day with a work hard and have fun attitude

Why you will love working with us

People at EF make things happen. We encourage you to take full ownership of your work, regardless of your level or experience. EF team members often say we operate like the world’s largest startup because this boundless entrepreneurial spirit is built into our organization’s DNA.

Work in our centrally located office where you’ll enjoy comprehensive professional development, frequent social programming, office Bar & Restaurant and employee-run social groups (including our “EF- finity ” groups: Black@EF , LGBTQ+@EF, LatinX@EF , API@EF, Indigenous@EF , Jewish@EF and Parents@EF ).

In addition, you can expect

• Commitment to professional growth: robust monthly calendar of trainings, workshops, and TED Talk style sessions
• Four weeks paid vacation your first year, in addition to 12 paid holidays
• 25% company match on your 401(k)
• Market-leading medical, dental and vision coverage, along with life and disability insurance
• Wellness benefits including onsite and virtual classes run by EF instructors and a yearly fitness reimbursement
• EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)
• Dependent care, healthcare, and commuter Flex Spending Accounts (FSAs)
• Discounts at local venues and businesses
• Flexible work from home schedule (up to 2 days per week) after completion of training period
• International travel opportunities

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than six hundred schools and offices in fifty countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience, and everything else that makes you unique.

Founded in Sweden in 1965, EF has school and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com.

At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.