Travel Support Coordinator

EF High School Exchange Year

Cambridge, MA

The opportunity:

Do you have a passion for helping people? Do you work well under pressure? Are you detail-oriented,deadline driven and a great team player? If so, you might be an ideal Travel Support Coordinator for theEF High School Exchange Year Travel Support team.We are looking for organized, detail-orientedcandidates who are passionate about cultural exchange and are interested in starting a successful careerat EF.

Tell me more:

As a Travel Support Coordinator, you will play an integral role in helping international high school agedstudents see the world. You will be the frontline of communication forstudent travelers, their American host families, our International Exchange Coordinators, and ouroverseas partners. You will work in this customer-service role to ensure all communication channels areboth clear and effective. Your outstanding communication and problem-solving skills, excellent attentionto detail, superior judgment, and sincere interest in international education will ensure a positive programexperience for all participants. No prior airline/travel experience isrequired.

About you:

People from all different professional and educational backgrounds have thrived in this role and webelieve that thereis no such thing as a “perfect” candidate; so, if any of the below statements resonatewith you, please apply!

• 1-3 years of customer service experience
• Working knowledge of Excel
• Strong work-ethic, self-accountability, ability to work well both individually and in a team environment
• You don't subscribe to the phrase "that's not my job"
• You nail the details and never lose sight of the big picture
• Ability to manage high volumes of phone calls and emails on a daily basis
• Ability to multitask and prioritize competing projects andissues
• Ability to communicate diplomatically with diverse program participants
• Willingness to go “the extra mile” to ensure customer satisfaction
• Ability to make and implement decisionsand compromises in overall program’s best interest
• Passion for cultural exchange
• Ability to travel a few times a year

Please note this role requires ability to manage a flexible work schedule based on seasonaldemands, which includes nighttime hours and weekend scheduling during peak seasons.

About Us

This position’s peak seasons are during the summer and winter for student arrival and departure seasons. During these times, staff vacation may not be permitted andextended weekday hours and weekend coverage may be necessary for emergency phone coverage. During summer student arrival season, this position may offer the opportunity to travel internationally to offer in-person airport support.

This role is eligible for overtime pay.EF offers a full range of medical, dental and other benefitsincluding a 25% match on your 401k. First year staff are provided a generous 3 weeks ofvacation. EFhosts regular professional development trainings to keep you moving forward in your career. This is anexcellent opportunity to begin a dynamic career in international education and cultural exchange.

EF HighSchool ExchangeYear(HSEY) is anon-profithigh schoolforeign exchange program affiliatedwith Education First. We bringstudentsfrom around the world to live with volunteer hostfamilies andenroll in local high schools for either one semester or afullacademic year. Our missionis to promoteinternational understanding and global awareness across the US.Together we share cultureandlanguages, open communitiesto the widerworld,and createlifelong bonds that span the globe. For moreinformation, pleasevisit www.efexchangeyear.org .

EF Education Firstisproud to be an equal opportunityemployer andiscommittedto providingemployeeswith a workenvironmentfree of discrimination and harassment.Allqualified applicants willbe consideredfor employment regardless of age, ancestry, color, genderidentity, gender expression, marital status,national origin, physical or mental disability, race,religion, caste, sex (including pregnancy), sexualorientation, parental status,Veteran status, or any other status or characteristicprotected byapplicablelaws,regulationsand ordinances. Discrimination or harassment based upon any of thesefactorsis whollyinconsistent witheverything we believe inand willnot be tolerated. Furthermore, such discrimination orharassment may violate the lawsand regulations in the locations in which we operate.

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com .

At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.