Trip Specialist

EF Ultimate Break

Denver, CO

Target Start Date: April 20, 2026

Application Deadline: April 3, 2026

For consideration, applicants must live/relocate to the state of Colorado or within commutable distance to our Denver, CO office. Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.

The Opportunity

As a Trip Specialists (TS), you sit at the intersection of sales and customer service. You are often the first human connection a traveler has and will serve as the voice of EF Ultimate Break. Whether they're preparing for their first (or tenth) trip abroad or ready to book and just need someone to get them over the finish line, you are the voice, the energy, and the expertise that makes it happen.

This isn't a traditional call center role. It's a dynamic, goal-oriented position where you'll inspire travelers, solve problems creatively, and represent a brand that genuinely changes lives.

In this role you’ll:

• Connect with prospective travelers via inbound phone calls, live chat and email to guide them from curiosity to confirmed booking.

• Handle service inquiries with empathy, efficiency, and ownership, supporting each issue through to resolution.

• Contribute to individual and team goals with consistency and accountability.

• Contribute to a culture of continuous learning, sharing insights that make the whole team stronger.

Who We Are Looking For

• Sales instinct with a service heart. You're motivated by goals and by doing right by the customer.

• An influencer - a natural networker who loves talking to people

• Someone who believes no question is too silly...

• Someone who can navigate a wide range of conversations through clear, concise and confident communication.

• You thrive in a fast-paced, high-volume environment and bring energy even on the tough days

• You are solutions-oriented and a self-starter

• A multitasker, you continuously juggle and prioritize tasks and work efficiently under pressure

• Someone who understands that individual and team success are deeply connected.

Schedule & Hours

Standard hours for this role will be Monday through Thursday, 10:30 AM-7:00 PM Mountain Time, Friday 9:30 AM-6:00 PM Mountain Time, and shared rotating coverage for Saturday. Typically, 1-2 Saturdays a month.

Why you’ll love working here:

Work in our beautiful Denver office where you’ll enjoy comprehensive professional development, and frequent social programming.

You can also expect:

• Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts

• Four weeks paid vacation, ten paid holidays & two floating holidays

• 25% company match on your 401(k)

• Excellent medical, dental, and vision coverage, along with life and disability insurance

• Access to fertility care and family-building support

• International business travel opportunities

• Wellness benefits and a yearly fitness reimbursement

• EF program discounts including travel, language schools, childcare, and more

• Dependent care, healthcare, and commuter flexible spending accounts (FSAs)

• Discounts at local venues and businesses

• Tenure-based sabbatical eligibility

• Compensation: First-year on-target earnings of $50,000 with opportunity of some overtime and $5-10,000 bonus potential.

About EF Ultimate Break

At EF Ultimate Break, we’re about way more than collecting passport stamps. Our guided tours empower young adults aged 18-35 to explore a world outside their comfort zones. And the result is amazing. Each immersive tour creates experiences that last a lifetime, building bonds with fellow travelers that go beyond borders and cultures, and help bring the world a little bit closer. WARNING: Working at Ultimate Break may inspire your own desire to see the world, good news is- we’ll help with that!

About EF Education First

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.

For over half a century, we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.

Learn more about life at EF: LinkedIn | Instagram | TikTok

At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.