#97320 Service Center Operations Analyst - DESCRIPTION Come join our team of professionals who share a passion for creating value through innovation and collaboration. A highly engaging and stimulating working environment is where your commitment to excellence and advanced skills will allow you to focus on improving strategic processes in support of our organizational mission. We are looking for creativity, initiative, enthusiasm and the drive to succeed. The ideal candidate will be a strategic thinker who is results driven and enjoys working in a roll up your sleeves fast-paced environment. Incumbent serves as Service Center Operations Analyst within Student Financial Solutions (SFS) --a division of Business and Financial Services (BFS). This position provides oversight of the SFS Customer Service Center to include all inquiries received via email, phone or in-person. SFS receives over 20,000 inquiries annually. The incumbent serves as a contact to various campus departments on matters relating to financial aid refunds, billing inquiries, direct bank deposit, scholarship and private loan checks ($50M annually), Triton Registration Installment Plan (TRIP), e-check, e-bill and withdrawals. Incumbent serves in work lead capacity for student employees and uses a designated Customer Relationship Management (CRM) platform to facilitate customer support. This position serves in back-up capacity for other Financial Services Analysts. In addition, the incumbent will be involved in departmental projects in varying roles. - Occasional evenings and weekends may be required. - Overtime and weekends may be required. You are encouraged to review additional information about our organization at: - QUALIFICATIONS - Working knowledge of financial processes, policies and procedures. - Strong knowledge of financial data management and reporting systems. Ability to use varied computer interface systems and software programs; comprehensive knowledge of sophisticated billing system. - Demonstrated experience in working with financial ledgers, performing fund reconciliation and meeting required federal, state requirements. - Ability to analyze data to provide statistical analysis and recommendations for process improvement; including the ability to present related results to management. - Proficiency in Microsoft software applications (Word, Excel, Outlook, Powerpoint). - Excellent interpersonal, verbal and written communication skills. Preferred - Bachelor's degree with a major in business administration, accounting or a similar field and 3 years experience in a professional working environment with similar functions relating to customer support and invoice student account management; or an equivalent combination of education and experience. - Intermediate knowledge and understanding of internal control practices. - SPECIAL CONDITIONS - Job offer is contingent upon satisfactory clearance based on Background Check results. - The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: