IT SPECIALIST

SCHEDULE:              FULL-TIME

                                SALARY POSITION

BENEFITS:               401K

HEALTH INSURANCE

HOLIDAYS

PERSONAL TIME OFF (PTO)

JOB BRIEF:

We are seeking a dynamic technology experienced individual.  The successful individual will be responsible for efficient operation and maintenance of all computer systems, data and voice communications activities that Unitech Training Academy set forth.  The individual will also be the liaison for faculty and staff of corporate and all campuses alike.

JOB DESCRIPTION:

• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.

• Installing and configuring computer hardware operating systems and applications.

• Monitoring and maintaining computer systems and network.

• Reimage and upgrade problem and obsolete PCs to quickly redistribute them back into the field.

• Talking staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.

• Supporting the roll-out of new applications and hardware.

• Setting up new user accounts and profiles and dealing with password issues.

• Assist with phase-out of obsolete equipment and software.

• Develop solutions to improve system functionality.

• Discuss growth needs with management and react accordingly.

• W_ork on special projects at the discretion of management_

• Other duties as assigned

QUALIFICATIONS

Minimum of 2+ years of desktop support experience.  Experience maintaining computers with Windows 7/10.  Windows Server 2012 R2, SQL Server 2012 R2 experience a plus.  End user training experience is a plus.  Excellent interpersonal, conflict resolution and oral communication skills.  Able to perform tasks related to multiple projects and meet associated deadlines.  Willingness to have a flexible work and travel schedule.