Dedicated Desktop Support Pro University of Colorado Boulder 711 reviews
- Boulder, CO Job Summary Dedicated Desktop Support is a premium IT
consulting and professional service focusing on desktops, laptops, and
smart devices. Our teams work closely with departments across the
University of Colorado Boulder campus to provide highly responsive,
in-person technical support; proactive computer management through
Active Directory and Casper infrastructure; and IT strategic planning in
support of our clients business objectives. Who We Are The Office of
Information Technology (OIT) is a dynamic organization, filled with
energetic staff and students who aim to serve the campus and contribute
to student success while supporting the Universitys academic, research
and service missions. Were located in the heart of the beautiful
CU-Boulder campus. See what OIT is all about by watching our "This is
OIT" video. What Your Key Responsibilities Will Be Dedicated Desktop
Support Professionals are assigned to support one or more departments on
the University of Colorado Boulder campus and get to know their
business, their employees, and their unique IT needs and goals. This
position will have the opportunity and flexibility to tailor the IT
infrastructure to their business needs while leveraging the expertise,
library of best practices, and powerful computing infrastructure of a
large, central IT organization. Work on a beautiful and vibrant
university campus, participate in a tightly-knit team atmosphere
providing mutual support to each others departments, and contribute to
internal projects and research that shape the future of our IT support
methodologies. What You Should Know This position is subject to a formal
on-call rotation with definitive response times, where the likelihood of
the on-call employee having to come on-site to respond/manage the
issue/incident is low. When not on call, this position is expected to
respond in a reasonable (though not definitive) amount of time when
called outside working hours regarding issues and incidents that arise.
What We Can Offer Annual base for this position is $46,000.00. Benefits
The University of Colorado offers excellent benefits, including medical,
dental, retirement, paid time off, tuition benefit and ECO Pass. The
University of Colorado Boulder is one of the largest employers in
Boulder County and offers an inspiring higher education environment.
Learn more about the University of Colorado Boulder. Be Statements Be
Professional. Be Engaged. Be Boulder. What We Require * Bachelors Degree
from an accredited institution. A combination of education and relevant
work experience may be substituted for the degree on a year-for-year
basis. * Two years of experience in an IT support or IT functional area.
What You Will Need * Excellent written and verbal communication skills,
including the ability to build relationships and provide customer
service that exceeds customer expectations. * Ability to quickly learn
new computer technology on own initiative, unaided or as part of a team.
- Technical competency and aptitude: ability to quickly learn new
computer technology on own initiative, unaided or as part of a team. *
Customer service skills. * Professionalism. What We Would Like You To
Have * Prior experience in desktop support. * Experience troubleshooting
both Mac and PCs. * Experience with Active Directory and Casper Suite.
Special Instructions To apply, please submit the following materials: 1.
A current resume. 2. A cover letter that specifically addresses how your
background and experience align with the requirements, qualifications
and responsibilities of the position. You will not be asked to upload
references at this time. 17 hours ago - save job - original job Apply On
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