JOB DESCRIPTION

The University Counseling Coordinator, reporting to the Director of University & Academic Counseling, works closely with the University & Academic Counseling (UAC) Team, Residential life Team, and Dean Team by assisting with the planning, organization and execution of the UAC program for the EF Academy community across the academic year. This individual is responsible for providing administrative and logistical support for the programs to ensure the seamless execution of on- and off-campus opportunities for our students. The University Counseling Coordinator is responsible for directing and implementing program logistics such as bus transportation, event planning, and payments to suppliers. This role involves managing website and stakeholder communications, using tools like Marketing Cloud, Salesforce, and Maialearning to keep students, families, and internal teams informed and connected. It is a high-energy role that requires strong leadership to help drive the program and equip faculty and staff with the tools, training, and guidance needed to deliver life-changing experiences for students.

Professional Qualifications and Qualities:

• Experience in a residential setting strongly preferred;
• 2+ years of experience working with adolescents in an educational, residential or care-taking setting;
• Desire to work with young people to support their well-being, growth and development;
• Commitment to making a positive impact on the lives of adolescents and willingness to embrace the opportunities of the boarding school environment;
• Excellent organizational, communication, and decision-making skills including attention to detail, the ability to manage multiple tasks under pressure, and in a timely manner;
• Ability to administer policies fairly and consistently;
• Excellent interpersonal skills including a demonstrated ability to work collaboratively and communicate effectively with diverse constituencies including students, faculty, administrators, and parents;
• Significant foreign travel or cross-cultural experiences a plus;
• Ability and desire to work during hours when students are not in class, including early mornings, evenings and weekends;
• Be a motivated and flexible team player that is ready to work towards the good of the community.

Core Responsibilities

Academic Support & Student Engagement

• Serve as a visible, approachable point of contact for students, providing day-to-day support, guidance, and problem-solving.
• Build meaningful relationships with students by engaging in daily interactions, celebrating achievements, and supporting them through challenges.
• Support student attendance and participation in UAC, academic, and extracurricular programs.
• Support with substitute teacher coordination and scheduling
• Assist with front desk operations, ensuring a welcoming and supportive environment for students, families, and visitors.

University & Academic Counseling (UAC)

• Collect, interpret, and maintain student records (i.e. transcripts) to ensure each student successfully meets all school and local graduation requirements.
• Advise and encourage students to make the most of academic and extracurricular opportunities.
• Assist with PSAT, SAT, and AP test administration.
• Support with academic and career planning programming for grades 9-10.
• Maintain a proactive approach in the retention of students by ensuring they feel supported and best advised through collaboration with parents and EF Academy staff.
• Schedule and oversee college representative visits to EF Academy.
• Desire to learn about the college admissions landscape and trends to guide and support students and families.
• Represent the University & Academic Counseling office at school events (sometimes in the evening and on weekends) and contribute to a positive EF Academy community of faculty, staff, and students.

Student Life & Activity Coordination

• Supervise students outside the academic day, including evenings and weekends, promoting safety, wellbeing, and positive engagement. This may include driving students in school vans.
• Support student wellness initiatives and advisory programming in collaboration with the UAC team and other campus teams.

Community Building & Student Belonging

• Create a warm, inclusive residential environment where all students feel known, valued, and connected.
• Support student transitions, including arrivals, departures, and key milestone moments.
• Contribute to a strong sense of community through events, traditions, and shared experiences.
• Work closely with colleagues to support student retention by ensuring a consistently positive student experience.
• Work closely with Residential Life, Academics, Athletics, and other campus teams to deliver a cohesive student experience.

Communication, Storytelling & Student Voice

• Capture and share student experiences through social media and digital platforms, highlighting student life and achievements.
• Maintain and update website content to reflect current programs, events, and student opportunities.
• Amplify student voice by showcasing diverse perspectives and experiences within the school community.
• Communicate effectively with students, families, and internal teams to ensure clarity and engagement.
• Support with campus communications to different stakeholders using Marketing Cloud and Salesforce.
• Perform other duties as assigned in support of student life and the overall student experience.

Working Hours:

Full-time residential or non-residential position

This is a non-exempt, salaried 12-month position. The average working week will be 40 hours per week Monday through Friday during periods when the campus is open, with opportunities for additional hours to cover events and busy periods. As we are a boarding school, weekend hours will be required as needed, depending on the scheduled activities. The annualized salary range is $47,000-$50,000 (this is paid across 12 months). Opportunities to coach, lead clubs/sports, drive vans, or support Residential Life shifts are available for reassigned hours or overtime pay.

ABOUT US

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.

ABOUT THE TEAM

EF Academy is a leading private boarding and day high school, attracting students from around the world to our campuses in Pasadena, New York, and Oxford (England). At EF Academy, we prepare students to thrive academically, personally, and socially helping them build the confidence, skills, and sense of purpose they need to lead fulfilling, successful lives. With a focus on academic excellence, personal growth, and cultural immersion, we empower students to unlock their full potential and develop the lifelong skills they need to thrive in any future they envision.

Learn more about EF Academy: https://www.efacademy.org/

At EF Education First, we believe the world is better when people try to understand one another, a belief that has driven everything we do for over 60 years. With teams across 50+ countries, we're a community of innovators, learners, and doers working toward one mission: opening the world through education. Here you'll find vibrant culture, limitless potential, and the chance to make a real impact, one meaningful experience at a time.