Job Description

The Inquiries Assistant assists prospective students with the admissions process by responding to inquiries in an accurate and timely manner and guiding them through the application process.

RESPONSIBILITIES:

• Serve as the first point of contact and respond to inquiries from prospective students and organizations in other countries and local communities coming in via email, phone, social media, and chat to promote Virginia International University
• Follow up with prospective students every week for a period of four (4) weeks via email
• Maintain knowledge of current information regarding VIU’s programs, practices, policies, etc. to be able to respond to inquiries with accurate information; find and report inconsistent or incorrect information on VIU website
• Escalate prospective and current student issues to supervisor
• Load sequences into CAMS in order to generate automated emails to applicants
• Enter international and domestic leads generated from marketing efforts into the University’s CRM system
• Record prospective student information in the Communications Logbook for Monthly Inquiries Report
• Assist with Student Recruitment and Marketing by conducting research, responding to inquiries via email, and increasing social media engagement
• Assist with other admissions responsibilities, as requested

Qualifications

JOB QUALIFICATIONS:

• High School Degree or higher required; Bachelor’s Degree from an accredited university preferred
• Previous work experience in a web chat or customer service environment, admissions/marketing experience preferred
• Knowledge of higher education enrollment, demographics, recruitment, marketing, and communication strategies preferred
• Proficiency in MS Office applications as well as CRM systems for inquiry management
• Excellent oral and written English communication with exceptional customer service skills
• Familiarity with social media communication and engagement
• Ability to maintain a high level of accuracy and attention to detail
• Ability to work with a highly diverse staff and student body
• Strong work ethic with the ability to excel in a demanding, outcome-oriented, and dynamic work environment

Additional Information

WHAT YOU’LL GET:

At VIU, we understand the value of our most important asset – the employee.  We strive to promote a balance between work and family, and we offer a comprehensive benefit package to sustain and enhance the employee's quality of life.

We offer medical and prescription drug coverage, dental and vision insurance, disability and life insurance, a great 401(k) plan, a generous leave program, and much MORE!

Think you have what it takes? Apply today!

NOTE:

Candidates selected for a phone screen or an in-person interview will be contacted. Please do not call to follow up on your application as we have a high volume of calls and will not be able to respond to every inquiry.