Business Analyst- Contact Center
Job Description
Opportunity at a Glance
The Business Center Analyst is responsible for system and business process support of multiple systems utilized by functional business groups across multiple higher education institutions supported by the department. The Analyst is expected to be a Subject Matter Expert (SME) of processes and technology for at least two of the following system areas: CRM, Workforce Management, telephony/call center systems, reporting and analytics, and/or other relevant systems. A successful candidate for this position should have experience supporting business processes and information systems for business groups in higher education, strong communication skills with technical and business colleagues and leaders, knowledge of project management principles and the capacity to learn advanced systems, technology and technical environments in order to apply them to optimize systems processes and improve business efficiencies.
Responsibilities
Qualifications
Additional Information
_In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $19.91 and $36.09. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:_
For more information related to our benefits please visit: https://careers.adtalem.com/benefits._
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation