Job Details Job Title System Administrator II (LMS) - WashU IT - Enterprise Applications - 39524 Job ID 39524 Location Danforth - Main Campus Full/Part Time Full-Time Regular/Temporary Regular Job Type/Schedule This position is full-time and works approximately 40 hours per week. Department Name/Job Location This position is in the Department of WashU IT - Enterprise Applications. This position is for the Danforth Campus. Essential Functions POSITION SUMMARY: Under general supervision and technical guidance, the person in this position is responsible for design, implementation, and administration support for SaaS or On-Premise technology solutions. The administrator will be the primary point of contact for vendor escalations for products in their portfolio. The administrator must possess a broad range of analytical/technical skills and experience with enterprise-class services. The administrator will work with a team of technical staff within the Washington University IT organization and schools to ensure that WashU IT services stay aligned with University initiatives that include research, teaching, and administrative objectives. PRIMARY DUTIES AND RESPONSIBILITIES: 1. Perform research, analyze technology, consult vendors, and best practices to design solutions by utilizing systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications. Typically related to existing system enhancements or new implementations of lesser scale. 2. Studies and develops a comprehensive understanding of assigned applications. Validate, test and implement new products/applications, modules/features within an application, application releases and services. 3. Provides consulting to end users on best practices. Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills. 4. Create and maintain documentation related to services, solutions and interfaces. Work with the performance support team to plan training, documentation, and communication for major projects or releases. 5. Provide technical and advisory leadership as required to complete objective and be the primary point of contact for vendor escalations for products in their portfolio. 6. Provide training and mentoring for other personnel. 7. Perform other duties as assigned. Required Qualifications Associates degree plus 3 years of related experience or equivalent combination of education and experience. Preferred Qualifications * Bachelors degree plus 3 years of related experience or equivalent combination of education and experience. * Experience with Canvas LMS * Experience working in higher education. * Professional certification. * Experience in enterprise-scale environments. * Experience with systems analysis techniques and procedures and developing functional specifications. * Learning management systems. * Experience with Instructional Design. * High aptitude for learning new technologies. * Ability to effectively communicate technical issues. * Effective oral and written presentation skills. * Ability to adjust to changes in priorities. * Ability to work with minimal supervision with a high degree of accuracy. * Ability to learn quickly and adapt to new circumstances. * Good organizational skills. * Must be flexible and willing to work extended hours as necessary and recognize the need to do so. * Ability to adjust scheduled time. * Must be able to exercise good judgment and demonstrate a proactive approach to problem solving. Salary Range The hiring range for this position is $62,337 - $81,078 annually. Pre-Employment Screening Offers made for this position are contingent upon the successful completion of all required pre-employment screens, including a criminal background check, hair sample drug screen, and verification of required professional licenses, registrations, or certifications. Benefits -Retirement Savings Plan -22 vacation days -8 Paid Holidays -Sick Time -Tuition benefits for employee, spouse and dependent children -Free Metro Link/ Bus pass -Free Life Insurance -Health, Dental, Vision -Health Savings Accounts (HSA) -Long Term Disability Insurance -Flex Spending Plan -Other Benefits Human Resources website (hr.wustl.edu) Applicant Special Instructions Office environment. Will need to be able to travel to on-campus and off-campus locations for meetings as needed. Will participate in on call rotations and will occasionally require working evenings and weekends. EOE Statement Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.