THIS POSITION IS OPEN TO INTERNAL APPLICANTS ONLY
The Student Accounts Payment Solutions Specialist opening is a full-time position responsible for student account payment plans, assisting with student retention and collections processes. This position requires assisting in the overall accounts receivable functions of student financial services, including supporting graduation goals of the university using a proactive and creative approach to payment plans and student financial solutions to meet University retention goals. The Student Accounts Payment Solutions team ensures compliance with university, state, and federal regulations along with standard accounting procedures as well as supporting University Retention, Graduation and Student Satisfaction goals. This position requires timely and accurate review and clearing of student accounts receivable using Banner student information system, SalesForce customer relationship manager, Higher One - CashNet processing, and other system applications. This position works closely with the Student Support Center, Mentoring, Scholarships, Records, Admissions, and Financial Aid offices. Aspects of the position will require cross-department coordination for daily processes. This position works in the Salt Lake City offices as part of the Student Accounts office and reports directly to the Payment Solutions Team Supervisor.
STUDENT ACCOUNTS PAYMENT SOLUTIONS SPECIALIST
- Requires strong account analysis and detailed review of accounts.
- Process and prepare reports.
- Research and resolve account disputes.
- Assists students with payment plans and accounts receivable questions and issues.
- Attend and participate in meetings as required.
- Ensures compliance with university, state and federal regulations and procedures.
- Regular attendance and work accountability is required.
- Will need to complete special projects as assigned.
- Performs additional duties as assigned.
- Maintain and update accurate information in SalesForce.
- Assist Payment Solutions Supervisor with collection agency placement, reports and reconciling.
Required Skills
- Must be highly organized and very detail oriented.
- Must have exceptional analytical skills.
- Must have the ability to work independently and participate as part of a team.
- Must have excellent verbal and written communication skills.
- Must be experienced in Microsoft products.
- Must be comfortable working with others over the telephone, have a clear speaking voice, and a personable demeanor and be comfortable discussing student financial accounts from a collections approach
- Must be dedicated to accurate, efficient and high standards customer service and satisfaction.
- Must be able to follow and complete complex work flows.
- Must be able to sit and work at a computer for extended periods of time.
Required Experience
- A strong working knowledge of general accounting, Banner tuition billing procedures, HigherOne CashNet procedures, and federal financial aid regulations rules and procedures are desired.
- A strong working knowledge of FERPA and FDCPA regulations rules and procedures are desired.
- Three years of accounts receivable experience desired.