DUTIES AND RESPONSIBILITIES:

• Conduct New Hire Training, product and mandatory Regulatory Training as required
• Conduct Account Refresher Training (Technical & Customer Service)
• Coordinating & Scheduling Courses for Designated Accounts
• Administer Course Advisories, Submit Reports & Related Administrative Duties
• Manage Designated Account Training for both Technical and Customer Service Training
• Maintain Employee Training Records
• Material Preparation, Course Development
• On-Job-Training with Designated Accounts
• Regular Communication with Business Manager / Client Airlines
• Assist with line duties as required by Designated Account

Required Skills

• 2-3 YEARS OF AIRLINE PASSENGER SERVICE EXPERIENCE PREFERRED

• LOAD CONTROL/ WEIGHT AND BALANCE EXPERIENCE PREFERRED

• ABILITY TO TRAVEL WITHOUT RESTRICTION TO/FROM THE UNITED STATES.

• Proficient knowledge of international airport operations (systems and procedures)

• Knowledge of airline computer systems preferred

• Experienced leadership abilities

• Organized & strong planning skills

• Good attendance record

• Impeccable appearance/Business presentation

• Positive attitude towards Company & staff

• Experience in classroom instruction preferred

• Excellent customer service & interpersonal skills

• Excellent and effective communication

• Excellent knowledge of Microsoft office

• CBT programming & reservations experience a plus

• Good coaching & listening skills

• Creative, exhibits progressive, forward-thinking ideas

• Able to make presentations to large groups

• Ability to work independently

• Team player

• Self–confident

• Motivator & supportive

• Ability to follow instruction

• Ability to work flexible hours

• Dependable & reliable

• Problem solving abilities

Required Experience

• 2-3 YEARS OF AIRLINE PASSENGER SERVICE EXPERIENCE PREFERRED

• LOAD CONTROL/ WEIGHT AND BALANCE EXPERIENCE PREFERRED

• ABILITY TO TRAVEL WITHOUT RESTRICTION TO/FROM THE UNITED STATES.

• Proficient knowledge of international airport operations (systems and procedures)

• Knowledge of airline computer systems preferred

• Experienced leadership abilities

• Organized & strong planning skills

• Good attendance record

• Impeccable appearance/Business presentation

• Positive attitude towards Company & staff

• Experience in classroom instruction preferred

• Excellent customer service & interpersonal skills

• Excellent and effective communication

• Excellent knowledge of Microsoft office

• CBT programming & reservations experience a plus

• Good coaching & listening skills

• Creative, exhibits progressive, forward-thinking ideas

• Able to make presentations to large groups

• Ability to work independently

• Team player

• Self–confident

• Motivator & supportive

• Ability to follow instruction

• Ability to work flexible hours

• Dependable & reliable

• Problem solving abilities