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Social Marketing Supervisor

Trustmark

Social Marketing Supervisor

National
Full Time
Paid
  • Responsibilities

    For more than four decades, Trustmark health Benefits has crafted integrated, flexible, and tailored employer health plan designs that seamlessly meet specific business needs and delight members. We treat clients as long-term partners – that’s why our average client relationship lasts over 10 years.

     

    Each of our offices around the country is managed locally, by industry veterans who understand the dynamics of the markets they serve. Our responsive and empathetic service teams provide the highest level of support for employers and members. Our local expertise and service is backed by national strength. As an independently operating subsidiary of Trustmark Companies, Health Benefits has the support of an A-category rated mutual insurance company.

      

    SUMMARY:  The Eligibility Supervisor is responsible for the day-to-day supervision and management of an Eligibility team enabling the team to meet its client and corporate commitments. Responsibilities include, but are not limited to, successful achievement of team quality, production and service expectations, staff development, successful implementation of new clients, and retention of existing clients. The Supervisor is responsible for providing technical guidance and coaching, answering complex or difficult questions, advising team members regarding processes and procedures, and providing support to ensure all department goals are met.  

     

    KEY ACCOUNTABILITIES:

    • Manage, monitor, track and report performance of staff to ensure inventory, turnaround time, production, quality and service objectives are achieved. Assign daily work and projects. Adjust as needed based on staff availability and business need.
    • Create and run recurring and custom reports. Track inventory, turnaround time and quality of work.
    • Provide timely and accurate information regarding client, Trustmark Health Benefits or Compliance updates that impact team.
    • Assist with training team members.
    • Serve as a resource to team members.
    • Handle personnel matters including mentoring, coaching, motivating, performance management and feedback, recognition, performance evaluation and time tracking of direct reports. 
    • Provide input into compensation and promotion increases
    • Regularly communicate with staff via department meetings and one-on-one meetings with the team members
    • Interview and recommend viable candidates for job openings
    • Resolve client or member/employee escalated issues
    • Support and encourage team members, and promote a positive work environment.
    • Other duties as assigned.

     

    QUALIFICATIONS:

     

    • At least 3-5 years Eligibility experience is required.
    • Previous supervisor or management experience preferred.
    • Excellent verbal and written communication skills required.
    • Strong leadership, organizational and interpersonal skills
    • Ability to work effectively with employees/members, providers, clients and differing levels of co-workers including Client Managers and all levels of staff
    • Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form
    • Ability to effectively deal with problems in varying situations and reach resolution
    • Ability to read, analyze and interpret documents and Summary Plan Descriptions (SPDs)
    • Flexible; open to continued process improvement
    • Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word
    • Self-Funded Insurance/Benefits and/or TPA experience a plus.

     

    All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.

     

    If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.

     

    Required Skills Required Experience

  • Qualifications

    _EDUCATION/EXPERIENCE/SKILLS _

    High School diploma or GED preferred.

    Experience with forklift or high reach preferred.

    Competitor knowledge preferred.

     

    OSI Industries is an Equal Employment Opportunity employer that believes everyone has the right to be treated with dignity and respect. OSI does not discriminate on the basis of national origin, gender, race, color, religion, pregnancy, gender identity, sexual orientation, protected veteran status, disability, or any other characteristic protected by applicable law.  All applicants will receive consideration for employment based on merit, qualifications and business needs. OSI participates in the E-Verify program.