JOIN US TO SHAPE A BETTER WORLD!

Dedicated to sustainable development, Arup is a collective of designers, advisors and experts working globally. Founded to be humane and excellent, we collaborate with our clients and partners using imagination, technology, and rigor to shape a better world 

YOU SHOULD APPLY IF:

• You are passionate about helping people get the most out of technology
• You are excited by the opportunity to learn new things
• You value career progression and are open to new opportunities

RESPONSIBILITIES OF THIS SPECIFIC ROLE WILL INCLUDE, BUT NOT BE LIMITED TO THE FOLLOWING:

• Acting as client liaison for all Digital Technology-related requests from staff, being first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, storage, network, cloud services, enterprise systems, cybersecurity, etc.), engaging and escalating to other Digital Technology teams as needed  
• Providing valuable services to the business, working together with the leadership team to drive technology and help transform business activities  
• Configuring, deploying, maintaining, solve and supporting workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment  
• Solving complex problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.) determining the source of problems and classifying their level, priority and nature. When appropriate, advancing or routing them to the appropriate team  
• Helping with a range of office-based technology needs – installations, moves, changes, etc. that involve staff requirements and infrastructure needs, working collaboratively with other DT service teams  
• Responding to, documenting and resolving service tickets in a timely manner according to an agreed service level  
• Documenting procedures, standards, configurations, settings, installation sequences and back-out instructions  
• Following ITIL/Service Management policies and procedures 
• Helping the software asset management team to maintain applications (license management and version control)  
• Helping with communications and training around technical change 
• Playing an active part in our team: helping to build an inclusive environment, sharing your knowledge and promoting best technology practices with colleagues

SOME OF THE TECHNOLOGY YOU COULD EXPECT TO SUPPORT INCLUDES:

• Personal computing (HP, Mac, etc.)
• Mobile computing (iPhone, iPad, Samsung etc. depending on office or regional policy)
• Microsoft Windows Operating System, MacOSx (limited)
• Microsoft 365 and associated services (i.e.OneDrive for Business, MS Teams, etc.)
• Cloud based solutions (Azure, AWS, etc.)
• Video conferencing hardware/software based on global standards
• Office printers and copiers (these vary depending on office or regional policy)

QUALIFICATIONS

REQUIRED:

• Currently pursuing a bachelor’s degree in IT, computer science or a related field. 
• Minimum of 3.0 GPA or higher 
• Deep technical capability and a desire to learn, you should have a proven track record of developing your technical knowledge and applying new skills in a high paced environment  
• Good analytical skills, with ability to solve complex problems and openness in sharing your knowledge and thinking with others  
• Experience of ServiceNow or similar IT Service Management systems 
• Some experience working in a professional services organization 
• Must not require sponsorship, now or in the future to be considered for this role

DESIRABLE:

• Familiarity with MS Teams and O365
• Familiarity with software solutions from Adobe, Bluebeam, Cisco, Symantec, etc

PERSONAL QUALITIES:

• Collaborative, consultative and effective in a consensus-based decision-making culture
• High energy, motivated, open-minded, and willing to embrace innovation and new technology
• Excellent written and verbal communication skills; communicating to all levels within an organization
• Self-starter who takes initiative to work and develop holistic solutions
• Continually exercises critical thought and judgment to determine the most appropriate action
• Good interpersonal skills and the ability to develop and maintain relationships with representatives from various organizational offices and levels
• Good attention to detail

NOTABLE PROJECTS

For over seven decades Arup has been at the forefront of the most ambitious and innovative design and engineering. From concert halls to national stadiums, renewable energy to driverless cars, we continue to add to that history every day. Notable projects from our office include:

• 2nd Avenue Subway, New York
• Dulles International Airport Expansion, Washington, D.C.
• Gerald Desmond Bridge, Los Angeles

ARUP IS AN EQUAL OPPORTUNITY EMPLOYER

We consider all qualified candidates regardless of national origin, veteran, disability, sexual orientation, gender, gender identity or other status protected by law. If you need any assistance or accommodations due to a disability, please contact us at americasbenefits@arup.com

At Arup we’re dedicated to sustainable development and to do socially useful work that has meaning. Our purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world. We solve the world's most complex problems and deliver what seems impossible, with curiosity and creativity. We’re a thriving and growing organization which offers you many possibilities to shape a better world, and your future.