Delivers Audio/Visual equipment and services to all Information Technology customers. TYPICAL WORKING CONDITIONS: Works in various environments: casino, office, outdoors, heights, and confined spaces. NOTE: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. Responsibilities: ESSENTIAL FUNCTIONS: • Always be Barona NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave, and greeting. • Available to attend to operational needs at various hours of the day. • Delivers Audio/Visual services to customers, including setting up, testing, and operating equipment. • Maintains daily work schedule throughout workday by monitoring adjustments to A/V equipment in customer areas and meeting rooms. • Properly transports equipment from meeting rooms and/or event locations to dedicated storage locations with respect to time constraints and inventory control. • Maintains an accurate record of usage of equipment and materials by customers and delivers that information to the IT Technical Services Assistant Manager. • Uses troubleshooting techniques to diagnose Audio/Visual equipment problems; guides less experienced staff in troubleshooting techniques. • Actively monitors the trouble ticket database (OS Tickets) to ensure that all customer requests are handled in a timely and accurate fashion; reviews requests and contacts customers to clarify requests, ensuring that all requests are handled in an efficient manner. • Provides full range Audio/Visual support in planning, coordinating, and implementing logistics for daily meetings, conferences, board meetings, and special projects. • Performs preventative maintenance, repairs, and inventory of all Audio-Visual equipment. • Maintains current professional and technical knowledge by completing departmental training requirements and participating in external training opportunities. • Knows and understands our Vision Statement, Core Values, and Department Goals, and assists the Technical Services and Telecommunication team in achieving department goals on a weekly, monthly, and annual basis. Qualifications: MINIMUM QUALIFICATIONS: • Excellent oral and written communication skills are required. • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulatory requirements. • Ability to effectively present information and respond to questions from groups of managers, the user community, fellow staff, vendors, and the general public. • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Ability to work effectively with minimal supervision. • Must be able to manage several different tasks at once. REQUIRED EDUCATION: • High School Diploma. • Technical training certificates are desired. **** REQUIRED EXPERIENCE: • Minimum of three years of experience with conference/hotel audio-visual environment. • At least three years of commercial audio, video, and videoconferencing systems, along with general wiring, rack building, general & specific assembly, hands-on, and electronic testing skills required. • Working technical knowledge of systems and system operations, and infrastructure. • Must have professional customer and communication skills. ALTERNATIVE TO MINIMUM QUALIFICATIONS: • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Must be able to work and communicate effectively with higher levels of management, management peers, and colleagues, technical IT staff, and front-line support staff. • Customer Service Oriented. • Must be capable of working effectively under pressure and time constraints. Compensation: $23.40 hourly

• ESSENTIAL FUNCTIONS:         • Always be Barona NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave, and greeting. • Available to attend to operational needs at various hours of the day. • Delivers Audio/Visual services to customers, including setting up, testing, and operating equipment. • Maintains daily work schedule throughout workday by monitoring adjustments to A/V equipment in customer areas and meeting rooms. • Properly transports equipment from meeting rooms and/or event locations to dedicated storage locations with respect to time constraints and inventory control. • Maintains an accurate record of usage of equipment and materials by customers and delivers that information to the IT Technical Services Assistant Manager. • Uses troubleshooting techniques to diagnose Audio/Visual equipment problems; guides less experienced staff in troubleshooting techniques. • Actively monitors the trouble ticket database (OS Tickets) to ensure that all customer requests are handled in a timely and accurate fashion; reviews requests and contacts customers to clarify requests, ensuring that all requests are handled in an efficient manner. • Provides full range Audio/Visual support in planning, coordinating, and implementing logistics for daily meetings, conferences, board meetings, and special projects. • Performs preventative maintenance, repairs, and inventory of all Audio-Visual equipment. • Maintains current professional and technical knowledge by completing departmental training requirements and participating in external training opportunities. • Knows and understands our Vision Statement, Core Values, and Department Goals, and assists the Technical Services and Telecommunication team in achieving department goals on a weekly, monthly, and annual basis. • All other duties as assigned.