[] JOB SUMMARY: Under the direct supervision of a licensed Physical Therapist or Occupational Therapist, performs client treatment programs and activities as prescribed and provides technical assistance regarding therapeutic programs, methods, and equipment, in accordance with company policies and procedures. This position is responsible for supporting the mission, vision and values of the company. 

QUALIFICATIONS - REQUIRED:

1. Education - High School Diploma or equivalent.
2. Skills - Ability to communication effectively, knowledge of physical therapy equipment and care, ability to follow written and oral instruction, ability to assist and prepare patients for treatment with various therapy exercises and equipment.

JOB FUNCTIONS:

• Patient Care Activities - To include use of hot packs and cold packs, performance of therapeutic US as directed by the Physical Therapist, supervising exercises that have been previously taught by the Physical Therapist, disconnecting patients from electrical stimulation units, assisting patients in setting exercise equipment, use of dumbbells, theraband, etc., transcribe information in the charts (checking off the exercise flow sheet by recording reps/weights, writing the name/date/ICD-9 code on billing sheets after the initial evaluation of the patient and other pertinent activities as deemed necessary.
• Clinical Duties - To include laundry-wash, dry, and fold, clean tables in between patient use, stocking carts with towels, pillowcases, etc.; cleaning of the exercise equipment at least once a day and more frequently as warranted, assisting with the tidiness of the clinic as needed to include emptying trash, vacuuming, straightening up the waiting room and other duties as deemed necessary.
• Office Duties - To include answering phones/how to operate the phones, how to take a referral, how to schedule patients including documenting cxl, NS and R/S of patients, how to take a co-pay/patient supply order, where to locate a supply for the clinic or for patient purchase, how to locate charts in the chart drawer, where necessary paper work is located, how to make up a new chart, how to use copiers/fax machine, how to administer initial evaluation paperwork and other tasks deemed necessary.

WE STRIVE TO PROVIDE AN INCLUSIVE WORK ENVIRONMENT WHERE OUR DIFFERENCES ARE CELEBRATED FOR THE VALUE THEY BRING TO OUR COMMUNITIES, OUR PATIENTS AND OUR TEAMMATES, AND WE COMMIT TO CONTINUE TO FOCUS ON DIVERSIFYING EVERY LEVEL OF OUR WORKFORCE ACCORDINGLY.

#LI-DNI  

Required Skills Required Experience

PERSONALITY/ ATTITUDE REQUIREMENTS:

• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out Lead with Love principles by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
• Must be willing to constantly improve.
• Smile, maintain eye contact and must be aggressively friendly.
• Must have professional appearance with good personal hygiene.
• Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Be a role model in the areas of attitude, enthusiasm, and attention to detail, adherence to policies and a concern for both the guests and hosts.
• Must adapt to changes easily.
• Must tolerate a fast-paced, hectic environment and remain calm in highly stressful situations.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
• Must remain alert and attentive.
• Ability to speak in front of a small or large group of peers.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES:

• Able to display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
• Able to hear, see and speak.
• Able to speak, read and write in English.
• Able to speak clearly in order to operate a two-way radio.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
• Must have manual dexterity necessary to complete all job duties.
• Able to sit, stand or walk for long/short periods of time.
• Able to work in a small, confined area.
• Able to push and/or pull.
• Able to bend at the waist and knees for long periods of time.
• Ability to tolerate a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to work cooperatively with others.
• Able to comprehend instructions and retain information.
• Able to learn additional ticketing system functions.
• Ability to move about and react quickly in emergency situations.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Able to tolerate a fast-paced, hectic environment.
• Ability to tolerate stress due to job responsibilities and serious consequences of making an error.
• Able to operate a fire extinguisher and train hosts on its proper use
• Ability to wear personal protective equipment if/when required.
• Able to tolerate detergents and chemicals.
• Able to be flexible to handle frequent changes in priorities.
• Able to prioritize tasks and complete assignments on time
• Able to report to work without being under the influence of or smelling of alcohol.
• Able to lift 50 lbs.
• Must be willing to perform other work functions as assigned.
• Able to work outdoors.
• Ability to train others in a positive yet constructive manner.
• Above average attention to detail and accuracy of information.