JOB SUMMARY 

This role exists to provide a thorough knowledge of a working professional merchandising in a Theme Park atmosphere, through assisting in variety of merchandise positions. To be done in a manner consistent with the Values and Mission of The Dollywood Company.

SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES

• Must have proficient knowledge of all products/services available for sale to our guests.
• Must be able to perform to standard Merchandise Selling Skills and guest interactions.
• Assists in the training and development of all new hires or hosts new to those locations.
• Operating cash register/POS system in an efficient manner not to impeded guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit.
• Host must ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory Control.
• Assisting in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standards.
• Assisting in all aspects of warehouse logistics: ticketing, counting, communicating discrepancies, and assisting with deliveries.
• Assisting in scheduling, developing and facilitating meetings, maintaining files, creating presentations and supportive paperwork, maintaining calendar, sorting and distributing mail, ordering office supplies, relaying messages and other communication and volunteering
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Accommodating changes in work assignments and locations.
• Communicates to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectations.
• Adheres to all Merchandise safety Guidelines. Reports any safety issue to their immediate supervisor immediately.
• Follows all Merchandise Operational Policies and Procedures effectively.
• Host ensures they are up to date on all company and divisional communications through communication boards and binders.
• Protect the privacy and security of guests and coworkers, including PCI compliance.
• Must create and maintain visual displays and presentations
• Maintain accurate inventory at all times

 Management reserves the right to change and/or add to these duties.

Required Skills

PERSONALITY / ATTITUDE REQUIREMENTS

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must enjoy a fast-paced, dynamic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must reflect Dollywood’s core values through the lens of dignity and respect.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES

• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

• Able to hear, see and speak

• Able to speak, read and write in English

• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees

• Must have manual dexterity necessary to complete all job duties

• Able to sit and/or stand for long/short periods

• Able to maintain good personal hygiene

• Able to get along with other employees to work out problems and resolve conflicts

• Able to comprehend instructions and retain information

• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

• Able to be productive in a fast-paced, dynamic environment

• Able to be flexible to handle frequent changes in priorities

• Able to prioritize tasks and complete assignments on time

• Able to operate/drive a company vehicle with valid TN driver’s license

• Able to add, subtract, multiply and divide with accuracy.

• Able to lift up to 50 pounds, with assistance.

• Able to communicate effectively using standard English grammar and punctuation

• Able to tolerate temperatures of 0 to 140 degrees.

• Able to work outdoors.

• Finger dexterity great enough to allow clerk to handle money, carry small merchandise items, and operate cash register/POS system.

• Reading and writing skills great enough to allow clerk to comprehend and perform cash handling procedures and complete daily cash register reconciliation paperwork.

• Ability to analyze and remember information and make decisions in order to operate cash register efficiently and solve guests’ problems effectively (i.e., returns, refunds, and exchanges).

• Ability to display salesmanship qualities and create a favorable impression with guests by smiling, making eye contact, maintaining good personal hygiene, and reporting in a clean costume.

• Ability to use color and depth perception in order to arrange displays and to locate merchandise.

• Ability to tolerate noise and stress to accommodate waiting on large numbers of customers.

• Ability to cooperate with fellow employees and accept frequent changes in work schedule and job assignments in order to facilitate the greatest effectiveness and efficiency in the work area.

• Able to communicate with customer (i.e., listening and speaking).

• Able to report to work without being under the influence of or smelling of alcohol.

• Able to perform other duties as assigned.

Required Experience

EDUCATIONAL AND EXPERIENCE REQUIRED

• Must be enrolled in a continuing education/college program
• Basic Math skills
• Understand basic calculator and cash register/POS system.
• Comprehend instructions and retain information.
• Must be 18 years of age.
• Working knowledge of Excel, Word Perfect, Power Point, Outlook, PowerPoint, and Merchandise POS and inventory systems; experience with Pronto software is a plus.

PERSONALITY / ATTITUDE REQUIREMENTS

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must enjoy a fast-paced, dynamic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must reflect Dollywood’s core values through the lens of dignity and respect.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES

• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

• Able to hear, see and speak

• Able to speak, read and write in English

• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees

• Must have manual dexterity necessary to complete all job duties

• Able to sit and/or stand for long/short periods

• Able to maintain good personal hygiene

• Able to get along with other employees to work out problems and resolve conflicts

• Able to comprehend instructions and retain information

• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

• Able to be productive in a fast-paced, dynamic environment

• Able to be flexible to handle frequent changes in priorities

• Able to prioritize tasks and complete assignments on time

• Able to operate/drive a company vehicle with valid TN driver’s license

• Able to add, subtract, multiply and divide with accuracy.

• Able to lift up to 50 pounds, with assistance.

• Able to communicate effectively using standard English grammar and punctuation

• Able to tolerate temperatures of 0 to 140 degrees.

• Able to work outdoors.

• Finger dexterity great enough to allow clerk to handle money, carry small merchandise items, and operate cash register/POS system.

• Reading and writing skills great enough to allow clerk to comprehend and perform cash handling procedures and complete daily cash register reconciliation paperwork.

• Ability to analyze and remember information and make decisions in order to operate cash register efficiently and solve guests’ problems effectively (i.e., returns, refunds, and exchanges).

• Ability to display salesmanship qualities and create a favorable impression with guests by smiling, making eye contact, maintaining good personal hygiene, and reporting in a clean costume.

• Ability to use color and depth perception in order to arrange displays and to locate merchandise.

• Ability to tolerate noise and stress to accommodate waiting on large numbers of customers.

• Ability to cooperate with fellow employees and accept frequent changes in work schedule and job assignments in order to facilitate the greatest effectiveness and efficiency in the work area.

• Able to communicate with customer (i.e., listening and speaking).

• Able to report to work without being under the influence of or smelling of alcohol.

• Able to perform other duties as assigned.