Newport Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating.   Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving – give us purpose and guidance. 

SUMMARY:

The position requires a dedicated individual who will take direction from the Guest Services Team Leads, Supervisors, and Manager; responsible for implementing daily requirements relating to Metal Detection and bag check procedure at the guest/employee entrance.  Other responsibilities include all aspects of Guest Relations, Ticket Taking, General Cleaning, Stroller/Wheelchair Check/Rental, Guest Entry, and Crowd Control.

Required Skills

MAJOR DUTIES AND RESPONSIBILITIES:

• Maintain a positive attitude and appearance.
• Facilitate the Entry Screening procedures to ensure that all individuals entering the property are appropriately checked for unauthorized items through metal detection practices/procedures in addition to bag screenings.
• Approach guests in a friendly manner to offer assistance or provide information regarding the Aquarium, ticket pricing, policies, operating hours, etc.
• Consistently display and perform at the highest levels of customer service.
• Arrive on time and ready to work all scheduled shifts.
• Maintain all required forms and paperwork to ensure that necessary guest activities are logged properly.
• Keep safety as the number one priority at all times while working in the Aquarium.
• Make suggestions and recommendations to the Guest Services Leadership on noticeable procedures that will enhance the accuracy and efficiency of the entire guest services operation.
• Consistently work with the other members of the Newport Aquarium staff to ensure that effective communications are implemented.
• Understand the policies and procedures relating to entry screening, admissions/re-admissions, discounts, memberships, etc.
• Maintain knowledge of activities, aquatic life and Newport Aquarium special events in order to properly answer guest questions.
• Make certain that proper operating procedures are being adhered to at all times according to pre-determined guidelines.
• On a daily basis at your assigned location, make certain that:
  • You are fully knowledgeable on your location and the functions of your position; if not, inform your manager immediately.
  • All required daily paperwork is properly completed.
  • Entrance and exit procedures are being carried out as safely and as efficiently as possible.
  • Your location area is continuously being kept clean.
  • Courteousness, friendliness and helpfulness are being displayed at all times.
  • Opening and closing procedures are appropriately implemented.
  • Perform other related duties or projects as assigned by the Guest Services Leadership.

Required Experience

QUALIFICATIONS:

• Ability to learn and perform all facets of the Guest Services operation

• Ability to work effectively with people and display proper attitude at all time

• Computer experience a plus

• Must have strong public speaking skills; the ability to read, write and speak the English language (knowledge of other languages is a plus)

• Must be able to think clearly, react quickly, and calmly to changes and/or emergency situations

• Must have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

• Willingness to take direction and coaching from experienced team members in order to improve your skills and enhance the guest experience

• Demonstrated ability to work as part of a team in a constantly changing environment as well as individually, with a minimum of supervision

• Ability to work a flexible schedule which will include evenings, weekends and holidays

• Ability to perform in a fast-paced job and remain courteous, friendly and helpful to guests and cast at all times

• Knowledge of marine life a plus

  REQUIREMENTS:

• Successful completion of pre-employment drug screening and background check

• Ability to remain on feet for long periods of time, climb stairs, bend and stoop and periods of outside environmental exposure

• Physical strength, including the ability to lift up to 50 pounds

SHIFT: The aquarium is open 365 a year.  Applicant needs the flexibility to work weekends, evenings and Holidays. Daily operations span from 8:00am to 8:00pm depending on the time of year.

PAYRATE: $10 - $13

NOTE:  Position will involve exposure to inclement weather, dust, potentially dangerous and unpredictable animal species, and potential dangerous machinery, restraint devices and toxic chemicals and/or drugs.  Occasional use of protective clothing or equipment is required e.g. goggles, mask, gloves, and gowns. 

YOU CAN EXPECT:

You can expect to work on projects that have never been done before – ideas that are unproven, and concepts that make people smile.   You can expect to have fun and be treated with respect the minute you start…and through to the end.   You can expect to work in an environment that is highly innovative and low in politics – truthful and filled with smart people!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

MAJOR DUTIES AND RESPONSIBILITIES:

• Maintain a positive attitude and appearance.
• Facilitate the Entry Screening procedures to ensure that all individuals entering the property are appropriately checked for unauthorized items through metal detection practices/procedures in addition to bag screenings.
• Approach guests in a friendly manner to offer assistance or provide information regarding the Aquarium, ticket pricing, policies, operating hours, etc.
• Consistently display and perform at the highest levels of customer service.
• Arrive on time and ready to work all scheduled shifts.
• Maintain all required forms and paperwork to ensure that necessary guest activities are logged properly.
• Keep safety as the number one priority at all times while working in the Aquarium.
• Make suggestions and recommendations to the Guest Services Leadership on noticeable procedures that will enhance the accuracy and efficiency of the entire guest services operation.
• Consistently work with the other members of the Newport Aquarium staff to ensure that effective communications are implemented.
• Understand the policies and procedures relating to entry screening, admissions/re-admissions, discounts, memberships, etc.
• Maintain knowledge of activities, aquatic life and Newport Aquarium special events in order to properly answer guest questions.
• Make certain that proper operating procedures are being adhered to at all times according to pre-determined guidelines.
• On a daily basis at your assigned location, make certain that:
  • You are fully knowledgeable on your location and the functions of your position; if not, inform your manager immediately.
  • All required daily paperwork is properly completed.
  • Entrance and exit procedures are being carried out as safely and as efficiently as possible.
  • Your location area is continuously being kept clean.
  • Courteousness, friendliness and helpfulness are being displayed at all times.
  • Opening and closing procedures are appropriately implemented.
  • Perform other related duties or projects as assigned by the Guest Services Leadership.