JOB SUMMARY

This role of a Master Craftsman is to produce key retail product from raw materials in the applicable craft (i.e., leather, woodcarving, blacksmith, blown glass, candle making, candy making) as assigned by the production schedule while developing and providing engaging demonstrations of the craft. Oversees the training and production of the Craftsman and Apprentice Craftsman responsibilities. All of this is to be done in a manner consistent with the Mission and Values of The Dollywood Company.

SUMMARY OF MAJOR DUTIES & RESPONSIBILITIES

• Produce key retail products from raw materials in the applicable craft as assigned by Supervisor, Manager, Buyer, Director or Production Schedule.
• Provide guest excellence through entertaining, interactive and engaging structured demonstrations of the craft.
• Develop new and on-going demonstrations and product designs that relate to the craft and contributes to improved sales. While adhering to Merchandise standards of product development.
• Maximizing of profit from expense control relating to improved production techniques, improvement in raw material purchases (i.e., cost, quality, and saved shipping expenses), improved productivity, completion of 100% accurate recipe costing forms and production schedules. Ensures 100% accurate raw materials inventory monthly.
• Training, organizing, scheduling, evaluating, and controlling of employees relating to production and demonstrations of the craft. Includes training of craftsman, apprentice craftsman and sales host positions as related to product knowledge. This will be measured through the annual GP6 scores for Craftsman as “The Immediate Supervisor” for all Craftsman.
• Maintain a positive, friendly, and courteous atmosphere for guests and hosts in assigned area.
• Insuring compliance and enforcement of safety regulations and practices relating to the craft. Monthly execution of the merchandise Safety Tour as outlined with the most current Merchandise safety standards.
• Assists in the daily operation of assigned area as to retail sales and daily duties of stocking, cleaning, and other preparation for opening each day.
• Provides leadership by following established guidelines in assigned area through proper costuming, guest recognition, attendance, employee relations, product knowledge, energy conservation, and environmental concerns.
• Assists Supervisor, Manager and Buyer in development of budgets, products, people, and special projects as assigned.
• Learn to use POS register and assist in selling of product by providing excellent customer service.
• Work a flexible schedule, varying early and late shifts and days off
• Follow proper procedures of filling out costing forms and production reports as assigned by Supervisor, Manager or Buyer.
• Protect the privacy and security of guests and coworkers, including PCI compliance.
• Supports and exhibits behaviors that are in alignment with our Company Vision, Mission and Core Values.

MANAGEMENT RESERVES THE RIGHT TO CHANGE AND/OR ADD TO THESE DUTIES.

Required Skills

PERSONALITY/ATTITUDE REQUIREMENTS

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must enjoy a fast-paced, dynamic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must reflect Dollywood’s core values through the lens of dignity and respect.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES

• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

• Able to hear, see and speak

• Able to speak, read and write in English

• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees

• Must have manual dexterity necessary to complete all job duties

• Able to sit and/or stand for long/short periods

• Able to maintain good personal hygiene

• Able to get along with other employees to work out problems and resolve conflicts

• Able to comprehend instructions and retain information

• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

• Able to be productive in a fast-paced, dynamic environment

• Able to be flexible to handle frequent changes in priorities

• Able to prioritize tasks and complete assignments on time

• Able to operate/drive a company vehicle with valid TN driver’s license

• Able to add, subtract, multiply and divide with accuracy.

• Able to lift up to 50 pounds

• Able to communicate effectively using standard English grammar and punctuation

• Able to tolerate temperatures of 0 to 140 degrees.

• Able to work outdoors.

• Able to learn to operate machinery necessary for production and demonstration of the craft.

• Able to operate a calculator in order to complete costing forms for all production items in the craft.

• Able to learn to use POS registers and complete sales transactions including opening and closing procedures.

• Able to deliver entertaining and informative demonstrations to the guests by audible speaking, eye contact, smiling, memorized knowledge, and answering questions from guests while demonstrating the craft.

• Ability to lift, to carry and move about raw materials and finished products relating to the craft.

• Color and depth perception great enough to allow design and produce new products of the craft

• Ability to withstand temperatures relating to the craft. In many cases extreme heat (i.e., blacksmithing, glass blowing, sand casting, etc.)

Required Experience

• Trade school or comparable experience in the applicable craft, or training within the guidelines of an apprenticeship in the craft.
• Knowledge of raw materials, production techniques, costing, vendor relations, safety precaution, and use of chemicals relating to the craft being applied for.
• Ability to demonstrate the craft in an entertaining and informative manner to guests. Previous experience in teaching or group presentations preferred.
• Experience in the operation of machinery or tools relating to producing and demonstrating the craft.
• Ability to follow production schedules, labor schedules, and costing recipes which affect the operation of the craft and retail concerns.
• Ability to learn budgeting, employee evaluating, scheduling, daily operation of the craft and retail concerns.
• Ability to troubleshoot and make suggestions or take action to improve quality, productivity, and guest entertainment.
• Ability to manage budgeted expenses and labor.
• Ability to train successors in the craft.

PERSONALITY/ATTITUDE REQUIREMENTS

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must enjoy a fast-paced, dynamic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must reflect Dollywood’s core values through the lens of dignity and respect.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES

• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

• Able to hear, see and speak

• Able to speak, read and write in English

• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees

• Must have manual dexterity necessary to complete all job duties

• Able to sit and/or stand for long/short periods

• Able to maintain good personal hygiene

• Able to get along with other employees to work out problems and resolve conflicts

• Able to comprehend instructions and retain information

• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

• Able to be productive in a fast-paced, dynamic environment

• Able to be flexible to handle frequent changes in priorities

• Able to prioritize tasks and complete assignments on time

• Able to operate/drive a company vehicle with valid TN driver’s license

• Able to add, subtract, multiply and divide with accuracy.

• Able to lift up to 50 pounds

• Able to communicate effectively using standard English grammar and punctuation

• Able to tolerate temperatures of 0 to 140 degrees.

• Able to work outdoors.

• Able to learn to operate machinery necessary for production and demonstration of the craft.

• Able to operate a calculator in order to complete costing forms for all production items in the craft.

• Able to learn to use POS registers and complete sales transactions including opening and closing procedures.

• Able to deliver entertaining and informative demonstrations to the guests by audible speaking, eye contact, smiling, memorized knowledge, and answering questions from guests while demonstrating the craft.

• Ability to lift, to carry and move about raw materials and finished products relating to the craft.

• Color and depth perception great enough to allow design and produce new products of the craft

• Ability to withstand temperatures relating to the craft. In many cases extreme heat (i.e., blacksmithing, glass blowing, sand casting, etc.)