Bilingual English and Spanish Customer Care Representative Conviva Care
Solutions, LLC - Hialeah, FL At Conviva Care Solutions, we want to
inspire people to live life fully by awakening them to the right choices
for themselves and each other. As the healthcare industry changes and
evolves, were changing too. Were growing and re?shaping to become an
organization that is committed to helping people achieve lifelong
well?being. Conviva Care Solutions is an organization where change is
constant, and we always have our consumers in mind. Were known as an
innovator in our industry, with a history of being out front of where
healthcare needs to go. We need people with a passion for helping others
and making change happen. We dont want to be like everyone else in the
industry-we want to be better. And were looking for talent that wants to
grow, be challenged and inspired to help make that happen. Assignment
Capsule Humana and MCCI have joined together their Florida and Texas
medical centers and formed a new Management Service Organization (MSO)
named Conviva Care Solutions. Conviva Care Solutions is seeking a
Bilingual Customer Care Representative Center to provide support and
compassionate customer service for the thousands of lives we service. We
seek a candidate with prior medical office experience who is customer
focused with strong attention to detail. This full time position is in a
high volume Contact Center, supporting primary and specialty care
medical centers Duties will include: * Answer phone calls utilizing a
multi?line telephone system * * Ensure accurate and timely processing of
all requests by taking appropriate action, such as scheduling
appointments, taking messages, transferring calls to appropriate staff *
- Ensure thorough records are maintained by documenting discussion,
messages and actions taken to process inquiries * * Escalate customer
complaints and/or calls to management as necessary * * Resolve patient
issues through independent problem solving and with a goal of first call
- resolution * * Make outbound calls per assignment, special project or
as needed * * Special projects as assigned, which may require time and
work outside of answering or making phone calls. Role Essentials High
school diploma or equivalent * Bilingual, English and Spanish fluent in
both languages, written and spoken and must be able to speak, read and
write in both languages without limitations or assistance * Two years of
experience in a highly customer service oriented environment * * Strong
organizational, written and verbal communication skills * * Ability to
remain calm and helpful even when dealing with upset customers * *
Foster teamwork and partnerships with cross?functional departments to
resolve issues and improve customer experience * * Basic knowledge of
Microsoft Excel Role Desirables * 1 year experience in an medical office
setting utilizing a computer based practice management software system *
Ability to handle high call volume and multi?task while providing an
exceptional customer experience * * Experience in eClinicalWorks or
other electronic medical records system such as Epic, Nextgen, Athena
Health, NextGen * . * Experience with Avaya telephony platform desired *
- Knowledge of and strict adherence to HIPAA Additional Information At
Conviva Care Solutions, we know your well-being is important to you, and
its important to us too. Thats why were committed to making resources
available to you that will enable you to become happier, healthier, and
more productive in all areas of your life. If you share our passion for
helping people, we likely have the right place for you at Conviva Care
Solutions. 6 hours ago - save job - original job Apply On Company Site
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