Job Description

OVERVIEW

We are looking to find individuals with exceptional Customer Service and Technical Support skills to join a rapidly growing team in a dynamic, supportive and fun team environment. This person is responsible for providing first level support for all incoming help desk calls via phone chat and email, supporting K-12 students in a Distance Learning environment. THIS IS A PART-TIME ROLE WITH HOURS FROM 8AM THROUGH 12NOON, MONDAY THROUGH FRIDAY AND IS BASED IN HAUPPAUGE, NY.

RESPONSIBILITIES

• Receives incoming support requests via phone, chat and email
• Triage and create ticket in ticketing system
• Monitor and follow up calls in help desk queue
• Monitor and follow up calls in email queue
• Provide resolution and assistance to standard operating systems
• Provide resolution and assistance to standard supported applications: Google Classroom, Google Docs, MS Office, Chrome, Internet Explorer, Antivirus and other supported proprietary applications and systems.
• Assign call tickets to related IT groups for further support

QUALIFICATIONS

• Google certification a plus
• A+ certification preferred
• Network+ certification preferred
• Mac OS support preferred
• 1-2 years’ experience in a support role
• Industry recognized Help Desk Certification and/or help desk environment experience a plus
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Ability to troubleshoot hardware and software problems
• Knowledgeable on software installations, Antivirus and malware/spyware
• Knowledge of the Internet, Google Docs and Microsoft Office
• Flexibility with schedule is a requirement
• Spanish speaker a plu

Company Description

Custom Computer Specialists, Inc. is the #1 Technical Consultant in the Northeast now celebrating 40 years in business! Expressed simply in our tagline – Right People, Right Results – Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.