Reports directly to the Customer Success Manager

• Assist producers and location managers with finding and booking their perfect filming locations on the Giggster platform
• Upload and organize locations to the website
• Talk to property owners about updating property information
• Deal with customer service requests
• Research filming locations
• Set up photography appointments
• Support various departments including sales and marketing
• Data entry
• General office duties
• Improve our support infrastructure: emailing/messaging tools, phoning tools, tracking systems
• Implement and document new processes
• Attend industry events and mixers
• Site Rep shoots booked at Giggster HQ

We are looking for someone who has/is:

• Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users
• Great problem solving skills, taking a consultative approach to find the best solution
• Be proactive and motivated to start and finish tasks with little direction
• Be flexible and understanding to the environment of a startup
• Extremely comfortable with various types of software, from MS Office to various online tools (google docs, mailchimp, intercom, etc…)
• Extremely comfortable over the phone
• Passionate about tech and entertainment

Giggster is the Airbnb of the entertainment industry, connecting film, fashion and television professionals with property owners interested in hosting productions in their home or space.