Overnight Front Desk Receptionist

Dynamic Fitness

Overnight Front Desk Receptionist

Pearland, TX
Full Time
Paid
  • Responsibilities

    The Front Desk Receptionist (FDR) provides customer service support to the club members and guests.

    Responsible for running a clean, and customer service oriented club.

    Ensure that you are following company expectations of being on time, and in uniform as required for the position

    Responsible for helping members and guests

    Ensures that all check-in procedures are being followed

    Ensure proactively assisting members and guest as necessary (in person and over the phone)

    Organizational Relationship

    Reports to: Operations Manager (OM)

    Assistant Operations Manager (AOM)

    Essential Duties & Responsibilities:The Front Desk Receptionist is responsible for performing the following activities for the club:CHECK-IN COMPLIANCE (members & guests)

    Greet all incoming members and guests

    Ensure all check-in procedures are followed

    Ensure Guest Registration Forms are completed

    Enter Guest and Telephone Inquiry information onto the Guest & TI

    CUSTOMER SERVICE

    Answer all incoming calls and obtain appropriate information to direct/transfer calls/guests.

    Handle general member issues, and know which departmental to direct member, guest, or caller to.

    Record member concerns and know which departmental manager to direct concern to

    Record lost and found items on the Lost and Found Log and secure items per policy

    Ensure required forms are available, and completed and processed properly (e.g. Group Fitness Schedule, Club Rules,

    Kid’s Zone Policy, etc…)

    Promote and sell product (cooler drinks, supplements, smoothies, etc…)

    Keep front desk, and lobby clean, clear, & clutter-free

    Perform general cleaning duties to include locker room checks, towel laundry, etc…

    POS SYSTEM (Point of Sale)

    Operate the POS system and ensure that drawer opening and drawer closing procedures are followed

    Closeout drawer at the end of shift and record/verify drawer income against actual received

    Process all purchases through the POS system

    QUALIFICATIONS

    Knowledge, Skills & Abilities:

    Strong customer service skills

    Strong communication skills both oral and written

    Organization skills

    Attention to detail

    Certifications/Educational Level:

    High School Diploma or GED required

    Cardiopulmonary Resuscitation (CPR) from an approved organization (within 30 days of employment)

    Benefits:

    Free membership for self and spouseCertifications available for Personal Training and CPR in house

  • Industry
    Entertainment