The Membership Adviser (MA) ensures that the club provides a high-quality enrollment experience to prospective members by ensuring that the guests have a welcoming, informative, and enjoyable experience during their visit to the facility in which ultimately leads to the purchasing of a membership.
Contribute to achieving club membership goals and service agreements by meeting or exceeding goals/targets and supporting other MA’s in a team atmosphere.
Responsible for helping to create a positive, professional, and customer-centric environment for our members, and guests.
Reports to: Membership Manager (MM) & Assistant Membership Manager (AMM)
Job Scope: 1 club
Essential Duties & Responsibilities:
The MA is responsible for performing the following activities for the club:
SALES, SERVICE, PRESENTATION, TOURS
Responsible for attaining (own) personal production targets (EFT, NMS, POS PT, etc..)
Responsible for attainment of departmental targets, (i.e. revenue: EFT, NMS, POS PT, etc..)
Review daily sales numbers & club statistics with MM to identify potential revenue gaps & modify sales execution as necessary
Responsible to conduct community “outreach”
Responsible to maintain set target for the generation of Leads, Appointments, and Shows for the club through promotions (internal/external), referrals, guest passes, etc.
Use newfound techniques to enhance guests to purchase memberships and training through active listening, open dialogue and connecting with the guest(s).
Incorporate the benefits of Personal Training to the guest by providing a solid understanding to the guest(s) in regards to the benefits of personal training in conjunction with their own fitness goals
Serve as the direct contact and follow-up with prospective guests (guest pass members), newly enrolled members, and existing members to ensure that you are maximizing your referral resources
Maintain current knowledge of in-club promotions and specials and be able to effectively communicate this information in a professional and confident manner
Help to ensure the club is clean and well maintained, as club cleanliness and organization can have a direct effect on the guest experience.
Assist front desk receptionist as necessary for help or for breaks
Assist in other duties as assigned
Knowledge, Skills & Abilities:
Knowledge of sales practices and techniques
General understanding of the Fitness Industry
Ability to work with computers
Must have good interpersonal communication skills
Excellent Customer Service skills
Independent, self-motivated, (inner drive)
Must be able to work with people in a “team” atmosphere
High School Diploma or GED required
1-2 years of sales experience preferred
Ability to work in club office; move about the club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public
Occasionally required to demonstrate or explain proper physical fitness activities, techniques, and procedures
Job requires frequent sitting, standing, walking, and stair climbing
Ability to communicate telephonically with employees, members, and the public
Ability to access and operate company computer systems including prepare documents, enter data into the computer system, read reports from a computer database or email system
While performing the duties of this job, regularly exposed to moving mechanical parts
The noise level in the environment is occasionally loud
Free membership for self and spouse
Health and dental insurance
Paid Time Off (PTO)