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Membership Adviser

Dynamic Fitness

Membership Adviser

Houston, TX
+2 locations
Sugar Land, TX
Pearland, TX
Full Time
Paid
  • Responsibilities

    The Membership Adviser (MA) ensures that the club provides a high-quality enrollment experience to prospective members by ensuring that the guests have a welcoming, informative, and enjoyable experience during their visit to the facility in which ultimately leads to the purchasing of a membership.

    Contribute to achieving club membership goals and service agreements by meeting or exceeding goals/targets and supporting other MA’s in a team atmosphere.

    Responsible for helping to create a positive, professional, and customer-centric environment for our members, and guests.

    Organizational Relationship:

    Reports to: Membership Manager (MM) & Assistant Membership Manager (AMM)

    Job Scope: 1 club

    Essential Duties & Responsibilities:

    The MA is responsible for performing the following activities for the club:

    SALES, SERVICE, PRESENTATION, TOURS

    Responsible for attaining (own) personal production targets (EFT, NMS, POS PT, etc..)

    Responsible for attainment of departmental targets, (i.e. revenue: EFT, NMS, POS PT, etc..)

    Review daily sales numbers & club statistics with MM to identify potential revenue gaps & modify sales execution as necessary

    Responsible to conduct community “outreach”

    Responsible to maintain set target for the generation of Leads, Appointments, and Shows for the club through promotions (internal/external), referrals, guest passes, etc.

    Use newfound techniques to enhance guests to purchase memberships and training through active listening, open dialogue and connecting with the guest(s).

    Incorporate the benefits of Personal Training to the guest by providing a solid understanding to the guest(s) in regards to the benefits of personal training in conjunction with their own fitness goals

    Serve as the direct contact and follow-up with prospective guests (guest pass members), newly enrolled members, and existing members to ensure that you are maximizing your referral resources

    Maintain current knowledge of in-club promotions and specials and be able to effectively communicate this information in a professional and confident manner

    Help to ensure the club is clean and well maintained, as club cleanliness and organization can have a direct effect on the guest experience.

    Assist front desk receptionist as necessary for help or for breaks

    Assist in other duties as assigned

    QUALIFICATIONS:

    Knowledge, Skills & Abilities:

    Knowledge of sales practices and techniques

    General understanding of the Fitness Industry

    Ability to work with computers

    Must have good interpersonal communication skills

    Excellent Customer Service skills

    Independent, self-motivated, (inner drive)

    Must be able to work with people in a “team” atmosphere

    Certification/Education:

    High School Diploma or GED required

    Experience:

    1-2 years of sales experience preferred

    Physical Qualifications:

    Ability to work in club office; move about the club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public

    Occasionally required to demonstrate or explain proper physical fitness activities, techniques, and procedures

    Job requires frequent sitting, standing, walking, and stair climbing

    Ability to communicate telephonically with employees, members, and the public

    Ability to access and operate company computer systems including prepare documents, enter data into the computer system, read reports from a computer database or email system

    Work Environment:

    While performing the duties of this job, regularly exposed to moving mechanical parts

    The noise level in the environment is occasionally loud

    Benefits:

    Free membership for self and spouse

    Health and dental insurance

    Paid Time Off (PTO)

  • Industry
    Entertainment
  • Locations
    Houston, TX • Sugar Land, TX • Pearland, TX