The Front Desk Receptionist (FDR) provides customer service support to the club members and guests.

Responsible for running a clean, and customer service oriented club.

Ensure that you are following company expectations of being on time, and in uniform as required for the position

Responsible for helping members and guests

Ensures that all check-in procedures are being followed

Ensure proactively assisting members and guest as necessary (in person and over the phone)

Organizational Relationship

Reports to: Operations Manager (OM)

Assistant Operations Manager (AOM)

Essential Duties & Responsibilities:The Front Desk Receptionist is responsible for performing the following activities for the club:CHECK-IN COMPLIANCE (members & guests)

Greet all incoming members and guests

Ensure all check-in procedures are followed

Ensure Guest Registration Forms are completed

Enter Guest and Telephone Inquiry information onto the Guest & TI

CUSTOMER SERVICE

Answer all incoming calls and obtain appropriate information to direct/transfer calls/guests.

Handle general member issues, and know which departmental to direct member, guest, or caller to.

Record member concerns and know which departmental manager to direct concern to

Record lost and found items on the Lost and Found Log and secure items per policy

Ensure required forms are available, and completed and processed properly (e.g. Group Fitness Schedule, Club Rules,

Kid’s Zone Policy, etc…)

Promote and sell product (cooler drinks, supplements, smoothies, etc…)

Keep front desk, and lobby clean, clear, & clutter-free

Perform general cleaning duties to include locker room checks, towel laundry, etc…

POS SYSTEM (Point of Sale)

Operate the POS system and ensure that drawer opening and drawer closing procedures are followed

Closeout drawer at the end of shift and record/verify drawer income against actual received

Process all purchases through the POS system

QUALIFICATIONS

Knowledge, Skills & Abilities:

Strong customer service skills

Strong communication skills both oral and written

Organization skills

Attention to detail

Certifications/Educational Level:

High School Diploma or GED required

Cardiopulmonary Resuscitation (CPR) from an approved organization (within 30 days of employment)

Benefits:

Free membership for self and spouseCertifications available for Personal Training and CPR in house