Job Description

The Licensed Complex Spa Coordinator assumes accountability for the financial performance of the spa. Areas of responsibility include driving service & retail revenue, customer service, employee relations, team development and daily operations.

FINANCIAL

• Responsible for the achieving budgets for service and retail revenue across multiple units
• Ensure the spa achieves spa operation costs regarding product & supply budgets and spa service fees
• Complete employee payroll bi-weekly

HUMAN RESOURCES

• Responsible for hiring and onboarding of all spa employees
• Ensure all employees are adhering to standards outlined in the employee handbook
• Identify and highlight top performing service providers
• Facilitate employee discipline as needed

COACHING & DEVELOPMENT

• Hold monthly spa team meetings
• Provide daily support and coach to spa service providers
• Lead 1:1 development meetings with each service provider monthly
• Perform annual reviews with all spa tea members
• Assist AGM in training of Front Desk Associates on spa software and services
• Manage Multiple Teams

CLIENT ENGAGEMENT

• Offer skincare or bodywork services to members and guests
• Complete daily outreach to recent clients of the spa
• Consistently follow-up with top clients to ensure future bookings
• Engage with new members of the club regarding spa service offerings
• Handle client questions and concerns

OPERATIONS

• Operating Multi-units
• Offer spa services at supported locations
• Complete spa retail and supply inventory is completed monthly
• Create monthly action plans to ensure success
• Ensure appropriate shift coverage at all times
• Maintain brand standards within the spa
• Attend all club events
• Attend MA meetings, PT forum and Front Desk meetings
• Work closely with all ancillary department leaders to encourage a culture of collaboration
• Maintain knowledge of massage therapy and esthetics licensing requirements, laws and local ordinances
• Maintain knowledge of, and participate, in all club services, programs and products

Qualifications

• Enthusiasm and possession of excellent customer service skills
• Must possess a valid Florida Massage Therapy or Esthetics License
• Must enjoy working with people with a friendly and outgoing personality
• Able to be efficient and productive in a fast-paced environment
• Basic math and money handling skills
• Excellent communication, listening, and computer skills
• Must be a team player

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at _ https://careers.equinox.com/_

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.