Job Description

The Member Admin Representative will sit in San Francisco and report into the Senior Regional Manager of Membership Administration.

RESPONSIBILITIES:

• Employees will contribute to and consistently apply Equinox’s policies and procedures by effectively working with all Equinox personnel without to regard to race, religion, age, national origin, gender, physical or mental disability
• Field all member & club calls regarding but not limited to the following: general feedback/questions, billing inquiries, monthly promotions, EQX app assistance, Freezes
• Audit of all member agreements and provide support to the field through processes - residential & corporate, domestic & international
• Timely completion of specific daily, weekly or otherwise assigned tasks 
• Update member name/address changes.
• Respond to Members & Field alike within 24 hours.

Qualifications

• Must be able to handle office procedures and high telephone volume.
• Computer literate, enthusiastic, motivated & committed to providing
• 5-star customer service to members and the field alike
• Highly organized with great attention to detail
• Customer service oriented with excellent communication skills
• Word and Excel proficient and solid working knowledge of enterprise system (eClub)

Additional Information

All your information will be kept confidential according to EEO guidelines.

Must have a legal right to work in the United States. While we appreciate every applicant’s interest, only those under consideration will be contacted. We regret that phone calls will not be accepted. EOE 

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop