Job Description
JOB OVERVIEW
The Personal Training Manager (PTM) is the business leader of the department. He/she creates and supports team culture to drive operational excellence and deliver a superior member experience. Personal Training Managers are goal oriented, results driven, eager to interact with members, and excited to develop and manage a team of high performing talent. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
BUSINESS LEADER:
- Business management of the trainers including monthly PDMs, monthly projections, PT calendar management, lead and client communication, and oversight of trainers delivering complimentary services
- Conduct timely and relevant business management meetings to support trainer development
- Accountability of team’s business deliverables by setting targets, following up, providing feedback and support for progress
- Collaborate with Membership Advisors for PT Sales take overs
- Assume Manager On Duty responsibilities in the absence of the GM/AGM
OPERATIONAL MANAGEMENT:
- Lead the operational and sales components of New Hire Onboarding
- PT business and sales coaching
- Utilize scheduling tool to create floor schedule and manage the team’s ability to deliver service on the floor
- Generate PT Sales leads, schedule lead generation activities, and support trainer development to build a successful business
- Set goals in support of in club special events, and execute the proper follow up post event
- Produce and host monthly PT department forum
- Implement and execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities.
- Support trainers through financial planning as it relates to the compensation plan
KPI MANAGEMENT
- Achieve monthly and annual department financial goals
- Proactively address business trends in fitness assessment conversions, client attrition and client training frequency
- Performance management of all trainers and coaches
CLIENT RELATIONSHIP MANAGEMENT
- Communication with potential leads and all clients
- Client coverage and sharing across all tiers
- Management of all client pipelines, inclusive of new members
- Clearly outline the pipeline responsibilities in partnership with the second Manager on staff (where applicable), and with the oversight of PT senior leadership.
- Scheduling of new member assessments, inclusive of Tier X Assessments where offered
LEADER OF TEAM CULTURE
- Collaborate with all departments of the club to achieve interdepartmental synergy
- Manage optimal staffing targets to meet the needs of the business, which includes the interview and hiring process
- Behavior and performance management of trainers in order to maintain a high-quality team to uphold the brand standards and expectations of their role.
- Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.
- Identify, collaborate, and align on key talent to advance trainer careers (MIT, Tier X, MIs)