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Personal Training Manager, Los Angeles - Equinox Fitness Clubs

Equinox

Personal Training Manager, Los Angeles - Equinox Fitness Clubs

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    Job Description

    JOB OVERVIEW

    The Personal Training Manager (PTM) is the business leader of the department. He/she creates and supports team culture to drive operational excellence and deliver a superior member experience. Personal Training Managers are goal oriented, results driven, eager to interact with members, and excited to develop and manage a team of high performing talent. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

    BUSINESS LEADER:

    • Business management of the trainers including monthly PDMs, monthly projections, PT calendar management, lead and client communication, and oversight of trainers delivering complimentary services
    • Conduct timely and relevant business management meetings to support trainer development
    • Accountability of team’s business deliverables by setting targets, following up, providing feedback and support for progress
    • Collaborate with Membership Advisors for PT Sales take overs
    • Assume Manager On Duty responsibilities in the absence of the GM/AGM

    OPERATIONAL MANAGEMENT:

    • Lead the operational and sales components of New Hire Onboarding
    • PT business and sales coaching
    • Utilize scheduling tool to create floor schedule and manage the team’s ability to deliver service on the floor
    • Generate PT Sales leads, schedule lead generation activities, and support trainer development to build a successful business
    • Set goals in support of in club special events, and execute the proper follow up post event
    • Produce and host monthly PT department forum
    • Implement and execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities.
    • Support trainers through financial planning as it relates to the compensation plan

    KPI MANAGEMENT

    • Achieve monthly and annual department financial goals
    • Proactively address business trends in fitness assessment conversions, client attrition and client training frequency
    • Performance management of all trainers and coaches

    CLIENT RELATIONSHIP MANAGEMENT

    • Communication with potential leads and all clients
    • Client coverage and sharing across all tiers
    • Management of all client pipelines, inclusive of new members
    • Clearly outline the pipeline responsibilities in partnership with the second Manager on staff (where applicable), and with the oversight of PT senior leadership.
    • Scheduling of new member assessments, inclusive of Tier X Assessments where offered

    LEADER OF TEAM CULTURE

    • Collaborate with all departments of the club to achieve interdepartmental synergy
    • Manage optimal staffing targets to meet the needs of the business, which includes the interview and hiring process
    • Behavior and performance management of trainers in order to maintain a high-quality team to uphold the brand standards and expectations of their role.
    • Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.
    • Identify, collaborate, and align on key talent to advance trainer careers (MIT, Tier X, MIs)
  • Qualifications

    Qualifications

    POSITION REQUIREMENTS

    • Demonstrate the ability to drive financial performance
    • Exhibits sales skills with a specific focus on attracting new clients and retention
    • Strong business acumen
    • Ability to create a positive team culture with adherence to brand standards
    • Demonstrates leadership capability
    • Possess collaborative social skills and strong desire to interact with members, clients, and staff
    • Ability to manage high volume of inbound communication and react in a timely manner
    • Ability to create team accountability through structured timelines, action plans, and required documentation
    • Strong technical skills
    • Ability to hire, train and direct staff who match the brand
    • Strong active listening skills
    • Excellent written and oral communication skills
    • Enthusiastic and passionate about the fitness industry

    PREFERRED QUALIFICATIONS

    • Demonstrated ability for successful team leadership
    • Exercise Science or Sports Management Degree preferred. Current national certification, CPR/AED, First Aid.

    Additional Information

    AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

    • Competitive compensation
    • Medical, Vision and Dental coverage
    • 401K plan
    • Complimentary Club membership
    • Discounts on Equinox products and services

    HOW TO LEARN MORE

    For more information regarding our company and career opportunities, please visit CAREERS.EQUINOX.COM

  • Industry
    Entertainment