Job Description

The Employee Relations Specialist conducts prompt, thorough, and fair workplace investigations into claims of Harassment, Discrimination, Retaliation and other topics as assigned.

Key to success in this role will be the ability to discern systemic issues revealed during the investigative process. This requires a high degree of empathy balanced against an ability to provide direct feedback and confront witnesses with difficult information. Investigator must be able to articulate issues to the business in the form of findings and conclusions so that long-term solutions can be developed and applied. The ER Specialist upholds the integrity of Equinox policies and practices and provides subject matter expertise for conducting workplace investigations. The ER Specialist reports into the National Director of Employee Relations.

RESPONSIBILITIES

• Conduct prompt, thorough and impartial investigations in response to workplace concerns including harassment, discrimination, retaliation, and other topics as assigned.
• Manage investigations from start to finish, including intake meetings, background research, investigative interviews, and debrief meetings.
• Document comprehensive investigatory/fact-finding analysis for interviews and findings.
• Collect, review, interpret, analyze and evaluate statements, documents and physical evidence collected during the investigation and develop recommendations for appropriate remediation or other action.
• Collaborate with HR Business Partners, Legal, Loss Prevention and Operational Leaders to design action plans where appropriate.
• Analyze employee relations metrics and trends to help develop proactive strategies, solutions, programs and policies.
• Support the development and implementation of training programs and other initiatives designed proactively to address workplace trends and enhance the employee experience.
• Continuously identify and integrate investigation best practices and remain abreast of current movement in the field of investigations.
• Participate in other projects led by the Employee Relations team as needed.
• Assist with administration of the Company’s Hotline and Case Management Systems.
• Attend settlement conferences, mediations, and trials as needed.

Qualifications

• Bachelor’s Degree and a minimum of 3 years of experience in employee relations, investigations, employment law, and disciplinary actions.
• Working knowledge of federal, state and local laws that govern employment policies and practices.
• Excellent judgment with the ability to manage highly sensitive and confidential information.
• Strong skills in conflict resolution.
• Strong and effective interpersonal skills; the ability to listen well, remain respectful and diplomatic in the face of difficult and uncomfortable situations surrounding an investigation.
• Ability to build strong working relationships across all levels of the organization, including remote areas.
• Ability to demonstrate professional excellence and appropriately challenge status quo assumptions.
• Excellent planning, organization and time management skills, attention to detail, ability to handle multiple tasks, and work in a fast-paced, time-sensitive environment.
• Strong written and verbal communication skills with the ability to effectively influence throughout all levels of the organization. Ability to objectively present findings to various levels of management.
• Ability to objectively present findings to various levels of management.
• Ability to travel as required between different Equinox locations, which may include clubs and offices across different markets.
• Proficient with Outlook, Word and Excel.

PREFERRED QUALIFICATIONS

• Formal training in Workplace Investigations.
• Experience with union and non-union workforces.
• Experience with developing training programs and facilitating training.
• Experience with Case Management Systems.
• Bilingual English-Spanish.

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits and industry leading commission opportunities for club employees
• Complimentary Club membership
• 30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Café’ services and Shop items

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

EQUINOX IS AN EQUAL OPPORTUNITY EMPLOYER. FOR MORE INFORMATION REGARDING OUR CAREER OPPORTUNITIES, PLEASE VISIT ONE OF OUR CLUBS OR OUR WEBSITE AT HTTPS://CAREERS.EQUINOX.COM/