Support Operations Specialist (Las Vegas) Technical Support Las Vegas, Nevada - Everi was born when two companies that have served the casino industry for decades Global Cash Access and Multimedia Games became one with the mission of becoming a transformative force on the casino floor. Upon its launch in 2015, Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency, and continuously striving to see how the company can help patrons and operators alike have transcendent experiences on the casino floor. (www.everi.com - Instagram - EveriTalent - ** This position is located in our Las Vegas (HQ), NV office. ** - In this role, you will be primarily responsible for providing help desk support to our customers, both in-house and remote. Other responsibilities include computer operations, network support, hardware troubleshooting, customer installations, initiate vendor support for ATMs/ACMs, trouble ticket reporting, provide technical support for the Hypercoms, and update trouble ticket database. Also running and printing end of month reports, maintenance of printers around the office, and monitor various in-house jobs. Position will interact with all GCA departments according to project assignments. Job Responsibilities: - Monitoring and trouble ticket reporting on problems with the ATMs/ACMs, Hypercoms, Central Credit System, QCP Web, Quick Credit, Tele Check, Western Union. - Provide technical support to all remote and in-house customers including on-site support when required - Day to day computer operations functions including report generation, data quality control, batch processing, end of month billing, statistical reporting - Install, repair and replace customer and in-house equipment. - Troubleshoot Wide Area and Local Area Network problems (ISDN, Frame Relay, POTS, Dial-Up and Cabling). - Working knowledge of transferring data between personal computers for the purpose of migration. - Investigate/report data and voice circuit problems. - General configuration knowledge of Cisco routers, switches, as well as multi-vendor modems and CSU/DSUs. - Investigates and resolves computer software and hardware problems of users. Issue trouble ticket reporting on all other problems - Receives telephone calls from users having problems using computer software and hardware or inquiring how to use specific software, such as statistical, graphics, database, printing, word processing, electronic mail, and operating systems. - Answers questions, applying knowledge of computer software, hardware, and procedures. - Determines whether problem is caused by hardware, such as modem, printer, cables, or telephone. - Talks with coworkers to research problem and find solution, communicates with programmers to explain software errors or to recommend changes to programs. - Assist in the training of users on software and hardware on-site - Maintains excellent communication with supervisors, seniors and employees regarding all aspects of their duties, especially during shift transitions. - Perform other related duties as assigned by management. Education Qualifications: - Technical training certificate required. Associates degree in IT highly preferred. - 1-2 years previous experience in a help desk / technical support environment with strong PC, Network, and Customer Service. - Must possess a valid Nevada State issued Drivers License and own vehicle for intrastate and interstate travel, which is required for on-site technical support. - Proven problem-solving and phone skills in coaching customers through various tasks for troubleshooting purposes while establishing a pleasant phone experience. - Exceptional listening, written and verbal communication skills with the ability to build and maintain professional relationships. - Positive, respectful and professional attitude toward customers, employees, vendors and management. - General experience with Microsoft Office applications, Windows Operating Systems and basic networking skills. - Ability to type at least 30 WPM and able to pass all background & pre-employment drug screen evaluations. - Basic knowledge of Cisco configurations and/or previous experience with Cisco Routers highly preferred. Apply Now/Connect Later: Job opportunity brought to you by https://www.linkedin.com/in/raylperez Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law. ** For All Recruitment Agencies ** Everi does not accept agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review. Everi is not responsible for any fees related to unsolicited resumes.