Fit Factory is a 7 location health club brand. Fit Factory is a full service health club with a luxury studio experience. We provide an incredible value for a low price point so that our members have the experience they crave, for the price point that allows them to enjoy life outside the club. We’re on a mission to radically serve our members, empower our team through career opportunities and to support our communities and others in need.

A Fit Factory Member Experience Specialist is a role model to the Front Desk Staff as well as an assistant to the General Manager. In the absence of the General Manager, the Assistant General Manager takes responsibility for member experience in the club. The position requires a positive attitude, a growth mindset, and discipline to achieve performance excellence.

Essential Duties and Responsibilities:

Responsible for providing the first positive impression of our health club.

Assist the General Manager in managing, training & developing the front desk team members.

Interact with customers by telephone or in person to provide information about Fit Factory and rectify concerns; ensuring Member satisfaction and retention.

You will be responsible for servicing existing member’s inquiries, and looking for opportunities to further serve them by booking additional services. This will include fitness consultations, free classes, and other amenities to encourage renewals, upgrades and referrals.

Maintaining membership sales KPI’s and meeting set monthly targets.

Executing on all tasks & projects delegated by the General Manager.

Leadership & Management:

Assists in overseeing and assuming responsibility for the general club operations including management of all Front Desk, Porters and Babysitting team members. Works with the department managers to achieve success for the entire club.

Fully understands and adheres to the company’s Mission Statement, core values and overall culture of Fit Factory, leading by example and holding all team members accountable.

Effectively manages and communicates Policies and Procedures to make sure they are being adhered to.

Responsible for assisting in the coverage of open shifts.

Strives to continuously coach, motivate and develop all team members.

Sales & Goals:

Maintains Fit Factory’s Company KPIs standards, sets the example for the rest of the staff.

Provides regular feedback to the Front Desk Staff to help understand and improve the club’s needs in order to achieve a high level member experience.

Communication:

Communicates daily to the General Manager to provide an update of the club’s Front Desk performance and status.

Holds meetings with staff members on a weekly basis to provide feedback and development.

Informational and Motivational messages for the team in WhatsApp group

Communicates with the in house cleaning team member(s) to discuss the overall cleanliness of the club and provide direction and feedback.

Club Management:

Personally takes the lead and holds all club employees to the high standards that Fit Factory puts forth.

Conducts detailed club inspections multiple times per day to ensure the maintenance standards are being met.

Ensures all signage tv’s and marketing is current and up to date.

New hire onboarding and training for Front Desk Staff, prepares team members for final testing with the General Manager.

Continues ongoing training with the Front Desk Staff, Porters and Babysitters.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. This role will require walking and standing during the entire shift, or remain stationary for long periods of time. This would require the ability to lift weights, 5lbs up to 100lbs and bend or stand as necessary. This position will also require frequent washing of hands.

Schedule Expectations:

The Assistant General Manager is expected to adhere to the schedule set forth by the General Manager based on the club’s current needs. The Assistant General Manager position is expected to maintain a 35-40hr work week schedule. The schedule can vary month to month, and sometimes week to week depending on the club’s needs, time of year and staff availability. The position requires night and weekend hours, acting as manager on duty when the General Manager is not scheduled.

Benefits:

401(k)

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid time off

Vision insurance